Subject: Ticket Assigned - Conversation with shrilekha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 21:01:06 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shrilekha shrilekha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shrilekha Bot:  Hi Shrilekha ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6261949824 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0572439867            12:49 AM, 19th Jan                     shrilekha                    Ok           12:49 AM, 19th Jan                     shrilekha                    Hi           12:51 AM, 19th Jan                   Mohammad                   Hi Shrilekha, Thank you for contacting us. My name is Mohammad. How may I help you?            12:54 AM, 19th Jan                     shrilekha                    Hi Mohammed           12:54 AM, 19th Jan                     shrilekha                    I placed an order long back in centrepoint           12:55 AM, 19th Jan                     shrilekha                    It is still under processing           12:55 AM, 19th Jan                     shrilekha                    Can u help me           12:55 AM, 19th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           12:55 AM, 19th Jan                     shrilekha                    6261949824           12:55 AM, 19th Jan                   Mohammad                   Please allow me to check it for you.            12:57 AM, 19th Jan                     shrilekha                    Sure           12:57 AM, 19th Jan                   Mohammad                   The order is ready for pick up as per the current status.           12:57 AM, 19th Jan                   Mohammad                   you can visit the store for the pick up.           12:57 AM, 19th Jan                     shrilekha                             12:58 AM, 19th Jan                     shrilekha                    Ok but it is still showing processing           12:58 AM, 19th Jan                   Mohammad                   We apologies it is not yet updated may be           12:59 AM, 19th Jan                   Mohammad                   but the order is ready for pick up           12:59 AM, 19th Jan                     shrilekha                    Ok is it available in the store or is it returned back           12:59 AM, 19th Jan                     shrilekha                    Coz it was a longtime           12:59 AM, 19th Jan                     shrilekha                    After few weeks things usually get returned right           01:00 AM, 19th Jan                   Mohammad                   It is in store only           01:00 AM, 19th Jan                   Mohammad                   you can visit the store for the pick up.           01:00 AM, 19th Jan                   Mohammad                   Is there anything else I can help ?           01:00 AM, 19th Jan                     shrilekha                    Ok thank you           01:00 AM, 19th Jan                     shrilekha                    No           01:00 AM, 19th Jan                   Mohammad                   Welcome.           01:00 AM, 19th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:00 AM, 19th Jan                     shrilekha                    U too           01:00 AM, 19th Jan                     shrilekha                    Bye           01:01 AM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1999312