Subject: Ticket Assigned - Conversation with mahesh poudel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 21:05:03 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mahesh poudel mahesh poudel                    Bot:  Hi again! Bot:  Please enter your name Customer:  mahesh poudel Bot:  Hi Mahesh Poudel ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628528116 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0552489325 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us.This is Hamza. How may I help you?  Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mahesh Poudel ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628528116 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:45 AM, 19th Jan                     mahesh poudel                    Helo           12:47 AM, 19th Jan                     mahesh poudel                    They told me that they will call. Me because I need to change the size only for the bra thank you           12:49 AM, 19th Jan                   Mohammad                   Hi Mahesh, Thank you for contacting us. My name is Mohammad. How may I help you?            12:49 AM, 19th Jan                     mahesh poudel                    Hi I have order that i need to change the suze only untill tlnow they did not call. Me           12:51 AM, 19th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           12:53 AM, 19th Jan                     mahesh poudel                    9628528116           12:55 AM, 19th Jan                   Mohammad                   Please allow me to check it for you.            12:55 AM, 19th Jan                     mahesh poudel                    Ok           12:56 AM, 19th Jan                   Mohammad                   your order is placed successfully           12:56 AM, 19th Jan                   Mohammad                   and now it can not be changed or modified           12:56 AM, 19th Jan                     mahesh poudel                    But that time I msgs here to change the size only           12:57 AM, 19th Jan                     mahesh poudel                    What I would to how I will change the size only           12:57 AM, 19th Jan                   Mohammad                   We suggest you that once you receive the order after that you can visit any store for the exchange  for the shoes only           12:58 AM, 19th Jan                   Mohammad                   as the other items have no exchange policy.           12:58 AM, 19th Jan                     mahesh poudel                    Fo the bra I cannot change the size           12:59 AM, 19th Jan                   Mohammad                   For this item only return and refund can be done.           12:59 AM, 19th Jan                   Mohammad                   Is there anything else I can help ?           01:00 AM, 19th Jan                     mahesh poudel                    Ok how I will return.           01:01 AM, 19th Jan                     mahesh poudel                    And when it will be deliver my order           01:01 AM, 19th Jan                   Mohammad                   first let it be delivered and then you can raise a return request online or you can also return the items in any nearby store also as per your convenience.           01:02 AM, 19th Jan                   Mohammad                   the order will be delivered soon.           01:02 AM, 19th Jan                     mahesh poudel                    ok thank you           01:03 AM, 19th Jan                   Mohammad                   welcome.           01:04 AM, 19th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:04 AM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1999317