Subject: Ticket Assigned - Conversation with rizli ahamedali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 19:21:32 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rizli ahamedali rizli ahamedali                    Bot:  Hi again! Bot:  Please enter your name Customer:  rizli ahamedali Bot:  Hi Rizli Ahamedali ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:07 PM, 18th Jan                   Mohammad                   Hi Rizli, Thank you for contacting us. My name is Mohammad. How may I help you?            11:07 PM, 18th Jan                     rizli ahamedali                    Please note my online shopping order 9628891985 has been delivered, but one item that has been delivered in wrong colour. I visited the nearest outlet they tried to retrieve the details online using the order number but due to some technical issue they were not able to retrieve theorder to generate credit slip or replace with another product. Please help.           11:09 PM, 18th Jan                   Mohammad                   Please allow me to check it for you.            11:09 PM, 18th Jan                     rizli ahamedali                    Ok           11:10 PM, 18th Jan                   Mohammad                   please tell the exact item name which you received with different colour.           11:10 PM, 18th Jan                     rizli ahamedali                    Ok its the 3rd item on the bill, one second ill type it out for you           11:11 PM, 18th Jan                     rizli ahamedali                    Solid Blazer with Long sleeves and pocket Colour Green, Size 16 was the order but I received Black           11:12 PM, 18th Jan                   Mohammad                   price is AED 80.00 ? right ?           11:13 PM, 18th Jan                     rizli ahamedali                    Yes           11:13 PM, 18th Jan                   Mohammad                   please be on hold for a sec           11:13 PM, 18th Jan                     rizli ahamedali                    Is the product available in any of the store in Rasalkhaimah or Ajman           11:13 PM, 18th Jan                     rizli ahamedali                    So that I can go pick it or if you can arrange for an exchange that would also be great           11:14 PM, 18th Jan                   Mohammad                   I have created a return for the item           11:14 PM, 18th Jan                   Mohammad                   our courier will contact you within 3-5 business days           11:14 PM, 18th Jan                   Mohammad                   for the collection           11:14 PM, 18th Jan                     rizli ahamedali                    Ok, so how will I get the credit slip or a return of the correct product.           11:15 PM, 18th Jan                   Mohammad                   return and refund will be done           11:15 PM, 18th Jan                   Mohammad                   as for the MAX items there is no exchange           11:15 PM, 18th Jan                     rizli ahamedali                    But I checkedout as guest while doing the online shopping           11:16 PM, 18th Jan                   Mohammad                   no issue           11:16 PM, 18th Jan                     rizli ahamedali                    So will the person who comes for return bring the return credit note           11:16 PM, 18th Jan                   Mohammad                   refund will be processed in your bank account           11:16 PM, 18th Jan                   Mohammad                   from which you have paid           11:16 PM, 18th Jan                     rizli ahamedali                    Ok Thanks for that, but will you help me out with whoch store has availabilty of the green blazer in store           11:17 PM, 18th Jan                   Mohammad                   We are really sorry but as we are online support team and we have no access to check the store inventory.           11:18 PM, 18th Jan                   Mohammad                   we suggest you to kindly visit few stores nearby to check           11:18 PM, 18th Jan                   Mohammad                   We really appreciate your understanding           11:18 PM, 18th Jan                     rizli ahamedali                    Ok, will there be any other helpline number to check the store inventory           11:18 PM, 18th Jan                   Mohammad                   only store can tell you about there inventory and for that you need to visit there.           11:19 PM, 18th Jan                     rizli ahamedali                    And in Online inventorydo you have the stock for green           11:19 PM, 18th Jan                   Mohammad                   Not yet.           11:19 PM, 18th Jan                     rizli ahamedali                    Oh ok           11:20 PM, 18th Jan                   Mohammad                   Is there anything else I can help ?           11:20 PM, 18th Jan                     rizli ahamedali                    Then ill take the refund for now and order once stock is available           11:20 PM, 18th Jan                   Mohammad                   sure.           11:20 PM, 18th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:21 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1999150