Subject: Ticket Assigned - Conversation with ishaq
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 19:02:17 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ishaq ishaq                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ishaq Bot:  Hi Ishaq ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4529374334 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97433315109 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Ishaq, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  Hi mohammad Agent:  Hello, How may I help you? Customer:  I have placed an order yesterday and today i received masg and notifications that i will receive the item, please be available to receive untill now i didn't receive Agent:  Could you please share your order number so that I can assist you further? Customer:  4529374334 Agent:  Please allow me to check it for you.  Customer:  Thank you Customer:  IMAGE Agent:  Your order is out for delivery please be assured you will be contacted by the courier very soon. Agent:  Our courier always do 3 attempts for the delivery of the order. Customer:  U mean i will receive today Agent:  very soon please be assured. Customer:  I have received that massage and i skip going outside and stayed at home. Thats why i want to make sure. Anyway thank you for ur response Agent:  We apologies for the inconvenience you had to face. But be assure whenever the courier delivery you will be contacted prior of the delivery. Agent:  Is there anything else I can help ? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ishaq ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4529374334 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:54 PM, 18th Jan                     ishaq                    4529374334 my order number           10:54 PM, 18th Jan                     ishaq                             10:54 PM, 18th Jan                   Mohammad                   Hi Ishaq, Thank you for contacting us. My name is Mohammad. How may I help you?            10:55 PM, 18th Jan                     ishaq                    Hello           10:56 PM, 18th Jan                     ishaq                    /startOver           10:56 PM, 18th Jan                     ishaq                    Hi           10:57 PM, 18th Jan                     ishaq                    Again mohammad. I need some.more info           10:57 PM, 18th Jan                   Mohammad                   yes please tell me           10:57 PM, 18th Jan                     ishaq                    For that order i can wait more then one month also there are no problem with the delivery time or days taken. My problem is. If confirmed that i will receive and if i wait at home for that delivery and finally end  of the day nothing happened it might be a problem for me.           10:59 PM, 18th Jan                     ishaq                    If i didn't receive today i can able to cancel the order or not?           10:59 PM, 18th Jan                   Mohammad                   Please be assured that the order will be delivered. If you want to cancel the order you can also refuse when the courier contacts you at the time of delivery.           11:00 PM, 18th Jan                     ishaq                    Thank you.           11:00 PM, 18th Jan                     ishaq                    Thats all thank you.           11:01 PM, 18th Jan                   Mohammad                   welcome.           11:02 PM, 18th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:02 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1999119