Subject: Ticket Assigned - Conversation with durgesh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 18:23:16 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with durgesh durgesh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  durgesh Bot:  Hi Durgesh ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6264151327 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558156743            10:16 PM, 18th Jan                   Mohammad                   Hi Durgesh, Thank you for contacting us. My name is Mohammad. How may I help you?            10:17 PM, 18th Jan                     durgesh                    6264151327           10:18 PM, 18th Jan                     durgesh                    This is order number of mine..booked 5 days ago..there is no any further updation of booking           10:19 PM, 18th Jan                   Mohammad                   Please allow me to check it for you.            10:19 PM, 18th Jan                   Mohammad                   It is a store pick up           10:20 PM, 18th Jan                     durgesh                    Yes           10:20 PM, 18th Jan                   Mohammad                   We apologies for the delay           10:20 PM, 18th Jan                   Mohammad                   We need some time to work on the issue           10:21 PM, 18th Jan                     durgesh                    How long will it take to be collected           10:21 PM, 18th Jan                   Mohammad                   We will do our best to make it ready for pick asap           10:22 PM, 18th Jan                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:22 PM, 18th Jan                     durgesh                    Ok thanks           10:22 PM, 18th Jan                   Mohammad                   welcome.           10:23 PM, 18th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:23 PM, 18th Jan                     durgesh                    Thanks           10:23 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1999016