Subject: Ticket Assigned - Conversation with sohaib
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 17:57:36 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sohaib sohaib                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sohaib Bot:  Hi Sohaib ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  6260524520 Bot:  Please wait while we transfer you to an agent Agent:  Hi Sohaib, Thank you for contacting us. How may I help you? Customer:  ok Customer:  yes I ordered 6 eye pencils n received it few mins before Customer:  I want tto return 2 eye pencils ,they r in original packing. Customer:  how can I do? Customer:  each cost  Sr 10 Agent:  Could you please share your order number so that I can assist you further? Agent:  Are you still with us ?? Customer:  ya sure Customer:  6260524520 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  sure Customer:  waiting here. Agent:  Currently, you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store.   Wrong products delivered cannot be exchanged, however, a return and refund can be done.   You can return online purchases through the below three channels:   You can contact our customer support team on (800-1111027) to book a return and to be notified of the refund amount based on our return policy.   You can now drop off your Centrepoint and Lifestyle returns at any Centrepoint and Lifestyle stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.  You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. Agent:  Is there anything else I can help with ?? Customer:  is it liestyle items ? Customer:  I mean is it easily returnable in store or  via online? Agent:  It could be in both methods Agent:  Is there anything else I can help with ?? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sohaib ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Sohaib, Thank you for contacting us. How may I help you? Customer:  yes Customer:  just tell me i ordered 6 eye pencils Customer:  from which 3 are in same colors Customer:  I want to return 2 of them Customer:  is it possible ? Agent:  Could you please share your order number so that I can assist you further? Customer:  they r in orginal packaging Customer:  6260524520 Agent:  Can you wait for a while so that i can check and assist you? Customer:  ya sure Agent:  You can return them easily Customer:  ok thanks Customer:  Can i return to any store? Customer:  each cost 10 SR Agent:  Yes you can visit any centrepoint store Agent:  to return it Customer:  many thanks Agent:  Have a good dream Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sohaib ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  ok Agent:  Hi Sohaib, Thank you for contacting us. How may I help you? Customer:  yes I ordered 6 eye pencils last week and I have received my order but I want to return 2 of them as the colors are repeating. Agent:  Could you please share your order number so that I can assist you further? Customer:  6260524520 Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  sure Agent:  Currently, you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store.    Wrong products delivered cannot be exchanged, however, a return and refund can be done.  You can return online purchases through the below three channels:    You can contact our customer support team on (8001111027) to book a return and to be notified of the refund amount based on our return policy.   You can now drop off your Centrepoint and Lifestyle returns at any Centrepoint and Lifestyle stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.   You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. Customer:  ok so eye pencils can b returned? Agent:  yes. Customer:  u know when I went to store today they said it can't b returned. Customer:  although they r in original packing Agent:  it's returnable dear customer. Customer:  so how can I convince them? Customer:  can u help me in this regard? Customer:  u can send anyone to collect from me. Agent:  you can return it online > Customer:  ok Customer:  what's the procedure ? Customer:  i mean will they come to collect it from me ? Agent:  yes the will collect it from you Customer:  ok Agent:  Do you have any other questions I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sohaib ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  .مرحبا معك محمد كيف يمكنني مساعدتك Customer:  sure Customer:  yes what's the online procedure to return products Agent:  Hi Sohaib, Thank you for contacting us. How may I help you? Customer:  yes please tell me I want to return my eye liners How can I return online? Customer:  today I went to centrepoint store they refused to return it. Agent:  we are apologising for that you can make online return request. Customer:  ok so what's the procedure? Customer:  kindly shareit Agent:  Currently, you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store.     Wrong products delivered cannot be exchanged, however, a return and refund can be done.   You can return online purchases through the below three channels:     You can contact our customer support team on (800-1111027) to book a return and to be notified of the refund amount based on our return policy.      You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. Agent:  Do you have any other questions I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sohaib ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  ok Agent:  Hi Sohaib, Thank you for contacting us. How may I help you? Customer:  Yes I want to ask u eye pencils are returnabble or not ? Customer:  6260524520 Customer:  here's my order number Customer:  can I return it 2 pencils  ? Agent:  Can you please for a while Agent:  so that i can check Customer:  when I went to store today they told me makeup is not returned Customer:  they r in original packaging so i need ur favor in this regard Agent:  can you tell us the full name of the pencils Agent:  so that we can raise a return request Agent:  and your items  will be collected within 3-5 working days Agent:  and after collection you will be refunded within one week Customer:  ya sure Customer:  no problem Agent:  okay, please share the full names with us Customer:  there were 6 pencils in my order but I want to return 2 of them as the colors are repeating. Agent:  Yes Agent:  but please specify the 2 pencels Agent:  So that we can create the return request for the correct items Customer:  Essence Micro Precise Eyebrow Pencil Colour: Light brown Customer:  Essence Micro Precise Eyebrow Pencil Colour: Pencil blonde Agent:  Let us check Customer:  ya sure Agent:  can you share with us the pictures from your order history Agent:  ? Customer:  just a min Customer:  let me check it Agent:  Are we still connected Agent:  ? Customer:  IMAGE Customer:  yes yes Agent:  Thank you Customer:  i have shared a view of it Agent:  just wait for a minute Customer:  waiting for ur response Agent:  Done Agent:  Now  your items will be collected within 3-5 working days and after collection you will be refunded within one week Agent:  is there any thing else we can help you with today? Customer:  many thanks Customer:  any complaint number or something? Agent:  Yes, you can track your collection partner on this number RP0109210002714 by this link https://rb.gy/13bcjf Customer:  alright Agent:  Happy to assist you. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sohaib ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  /startOver Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  ok Agent:  Hi Sohaib, Thank you for contacting us. My name is Nikhil. Customer:  thanks Agent:  We can see that you are contacting us for the Order ID 6260524520. Customer:  yes Customer:  i have a return issue Customer:  ur team issued me  a complaint number RP010921000271 yesterday4 Customer:  i want to ask its status Agent:  We would like to inform you that the collection team will contact you with in 3-5 business days to schedule the collection. We can see that the return request was created on Jan 09. Agent:  We would request you to please allow us some time, and our courier partner will contact you. Agent:  Is there anything else we may assist you with? Customer:  Ok, got it Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sohaib ,what do you need help with? Customer:  /startOver Bot:  Hi Sohaib ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:48 PM, 18th Jan                     sohaib                    sure           09:49 PM, 18th Jan                   Mohammad                   Hi Sohaib, Thank you for contacting us. My name is Mohammad. How may I help you?            09:49 PM, 18th Jan                     sohaib                    thanks           09:49 PM, 18th Jan                   Mohammad                   How may I help you?           09:50 PM, 18th Jan                     sohaib                    here is  a complaint number RP010921000271           09:50 PM, 18th Jan                     sohaib                    I have received refun toay in morning           09:50 PM, 18th Jan                     sohaib                    i want to ask u the eye pencils were for SR 20           09:50 PM, 18th Jan                     sohaib                    but i received 18 Sr           09:51 PM, 18th Jan                     sohaib                    May I ask u the reason or 2 riyal deduction?           09:51 PM, 18th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           09:53 PM, 18th Jan                     sohaib                    6260524520           09:55 PM, 18th Jan                   Mohammad                   Please allow me to check it for you.            09:55 PM, 18th Jan                   Mohammad                   you have refund for SAR 18 and SAR 2 was non refundable amount from the voucher that you have used           09:56 PM, 18th Jan                     sohaib                    alright           09:56 PM, 18th Jan                     sohaib                    thanks           09:56 PM, 18th Jan                   Mohammad                   welcome.           09:57 PM, 18th Jan                   Mohammad                   Is there anything else I can help ?           09:57 PM, 18th Jan                     sohaib                    no           09:57 PM, 18th Jan                   Mohammad                   ok           09:57 PM, 18th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:57 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1998965