Subject: Ticket Assigned - Conversation with slam alikum
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 17:33:20 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with slam alikum slam alikum                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Slam Alikum ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:14 PM, 18th Jan                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            09:15 PM, 18th Jan                     slam alikum                    I am waiting           09:16 PM, 18th Jan                     slam alikum                    I tracked the link it is showing November statistics           09:16 PM, 18th Jan                     slam alikum                    2020           09:16 PM, 18th Jan                     slam alikum                    https://rb.gy/frc9lh           09:17 PM, 18th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           09:18 PM, 18th Jan                     slam alikum                    7426790746           09:19 PM, 18th Jan                     slam alikum                    ????????           09:20 PM, 18th Jan                   Mohammad                   Please allow me to check it for you.            09:21 PM, 18th Jan                     slam alikum                    OK           09:21 PM, 18th Jan                   Mohammad                   we just talked I guess.           09:21 PM, 18th Jan                   Mohammad                   I already forwarded the issue to the courier so that collection can be done soon.           09:22 PM, 18th Jan                     slam alikum                    Yes           09:22 PM, 18th Jan                     slam alikum                    Look brother we  almost talked 4 times every time you told they will come today 15 days are complete           09:22 PM, 18th Jan                     slam alikum                    Now no store will accept           09:23 PM, 18th Jan                     slam alikum                    I thought           09:23 PM, 18th Jan                   Mohammad                   They will accept beacause the return is created already.           09:24 PM, 18th Jan                   Mohammad                   Is there anything else I can help ?           09:25 PM, 18th Jan                     slam alikum                    How to know when he will come           09:25 PM, 18th Jan                     slam alikum                    I called the hotilne and they told he came tomorrow           09:26 PM, 18th Jan                     slam alikum                    No one is coming           09:26 PM, 18th Jan                   Mohammad                   The courier will contact you very soon           09:26 PM, 18th Jan                   Mohammad                   you will receive a call before he comes           09:26 PM, 18th Jan                     slam alikum                    OK           09:26 PM, 18th Jan                   Mohammad                   ok           09:26 PM, 18th Jan                     slam alikum                    And if he doesn't come today           09:26 PM, 18th Jan                   Mohammad                   Is there anything else I can help ?           09:26 PM, 18th Jan                     slam alikum                    Yes           09:26 PM, 18th Jan                     slam alikum                    If he doesn't come today           09:27 PM, 18th Jan                   Mohammad                   Please you need to wait at least 2-3 business days because i have forwarded the issue just now with courier           09:27 PM, 18th Jan                   Mohammad                   courier will now contact you surely.           09:27 PM, 18th Jan                     slam alikum                    OMG           09:27 PM, 18th Jan                     slam alikum                    Again 2 to 3 days           09:27 PM, 18th Jan                   Mohammad                   Or you can return the items in any store as per your convenience.           09:28 PM, 18th Jan                   Mohammad                   If you can.           09:28 PM, 18th Jan                   Mohammad                   Otherwise courier will come themself           09:28 PM, 18th Jan                     slam alikum                    But customer service lady told me that they didn't accept because 15 days are over           09:29 PM, 18th Jan                   Mohammad                   15 days are over but return is created with in 15 days           09:29 PM, 18th Jan                     slam alikum                    Ok           09:29 PM, 18th Jan                   Mohammad                   so they have to accept it.           09:29 PM, 18th Jan                     slam alikum                    I will try           09:29 PM, 18th Jan                   Mohammad                   Sure.           09:29 PM, 18th Jan                   Mohammad                   Is there anything else I can help ?           09:30 PM, 18th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:33 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1998902