Subject: Ticket Assigned - Conversation with slam alikum
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 17:12:56 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with slam alikum slam alikum                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Slam Alikum ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:02 PM, 18th Jan                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            09:03 PM, 18th Jan                     slam alikum                    Slam Alikum           09:04 PM, 18th Jan                   Mohammad                   Walaikum assalam !           09:04 PM, 18th Jan                   Mohammad                   How may I help you?           09:04 PM, 18th Jan                     slam alikum                    I was waiting for delivery company to pick up return goods but no one coming           09:04 PM, 18th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           09:04 PM, 18th Jan                     slam alikum                    Yesterday I called to jot line they told he will come in tomorrow but 2 days passed           09:05 PM, 18th Jan                   Mohammad                   I will check that please tell me the order number.           09:05 PM, 18th Jan                     slam alikum                    7426790746           09:05 PM, 18th Jan                   Mohammad                   Please allow me to check it for you.            09:06 PM, 18th Jan                     slam alikum                    Mentioned above           09:07 PM, 18th Jan                   Mohammad                   It is showing as delivered on 07/01/2021           09:07 PM, 18th Jan                     slam alikum                    7426790746           09:07 PM, 18th Jan                   Mohammad                   kindly check the order number once.           09:07 PM, 18th Jan                     slam alikum                    Return process they have to come to pick up returned item's           09:08 PM, 18th Jan                   Mohammad                   oh ok please wait.           09:08 PM, 18th Jan                     slam alikum                    I had requested two item's to return then you told that he will come in 2 business days           09:09 PM, 18th Jan                     slam alikum                    After waiting for 1 week           09:09 PM, 18th Jan                   Mohammad                   It is showing that driver is out for pick up           09:09 PM, 18th Jan                   Mohammad                   You will be contacted soon by the courier           09:09 PM, 18th Jan                     slam alikum                    Then again I asked to you           09:09 PM, 18th Jan                     slam alikum                    You tell the same thing           09:09 PM, 18th Jan                   Mohammad                   is this number correct 97333149774 ?           09:09 PM, 18th Jan                     slam alikum                    But where he is           09:09 PM, 18th Jan                     slam alikum                    Today           09:09 PM, 18th Jan                   Mohammad                   wait i will give you tracking details           09:10 PM, 18th Jan                     slam alikum                    Yes           09:10 PM, 18th Jan                     slam alikum                    Ok           09:10 PM, 18th Jan                   Mohammad                   you can track the return here https://rb.gy/frc9lh with the tracking ID RP0108210001046           09:10 PM, 18th Jan                   Mohammad                   Is there anything else I can help ?           09:11 PM, 18th Jan                     slam alikum                    No thanks           09:12 PM, 18th Jan                   Mohammad                   welcome           09:12 PM, 18th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:12 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1998847