Subject: Ticket Assigned - Conversation with cristinagerez
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 17:04:14 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with cristinagerez cristinagerez                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  cristinagerez Bot:  Hi Cristinagerez ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9629516849 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0526454796 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us.my name is Yahya, How may I help you? Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Customer:  Yes Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Cristinagerez ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9629516849 Bot:   Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:50 PM, 18th Jan                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            08:52 PM, 18th Jan                     cristinagerez                    Just to ask my order , i received sms that my order was not successfully processed but its already deducted to my credit card           08:53 PM, 18th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           08:53 PM, 18th Jan                     cristinagerez                    9629516849           08:54 PM, 18th Jan                   Mohammad                   Please allow me to check it for you.            08:55 PM, 18th Jan                   Mohammad                   your this order is not successfully placed 9629516849           08:56 PM, 18th Jan                   Mohammad                   bu this order is placed successfully 9629516916           08:57 PM, 18th Jan                   Mohammad                   Is there anything else I can help ?           08:58 PM, 18th Jan                     cristinagerez                    Then why i received sms           08:58 PM, 18th Jan                   Mohammad                   Previous order was not placed but this new order is placed 9629516916           08:59 PM, 18th Jan                     cristinagerez                    Ok           08:59 PM, 18th Jan                   Mohammad                   Is there anything else I can help ?           08:59 PM, 18th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:04 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1998822