Subject: Ticket Assigned - Conversation with nabeel khan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 16:49:51 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nabeel khan nabeel khan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nabeel khan Bot:  Hi Nabeel Khan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6263424059 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509817885 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us.my name is Yahya, How may I help you? Customer:  hello brother. how are you Customer:  brother i was placed the order on 12 january. but still they showing me on the status that on placed only Customer:  please check and let me know the problem Customer:  are you there.? Agent:  Please accept our apologise for inconvenience caused. Agent:  Could you please share your order id so that I can assist you further. Customer:  6263424059 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  ok Agent:  We would like to inform you that as we can see that your order has been delivered to the store you can visit the store to collect the order Agent:  do you have any other query ??? Customer:  yesterdy i go there and ask about my order. but they said we didn't receive your order yet Customer:  yesterdy i go there and ask about my order. but they said we didn't receive your order yet Agent:  please give me some time will escalate your concern to the relevant team and will get back to you on email Customer:  on brother. am waiting for your response. Agent:  We would like to inform you that we will contact the concern team to do the needful as soon as possible Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Nabeel Khan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6263424059 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:41 PM, 18th Jan                   Mohammad                   Hi Nabeel, Thank you for contacting us. My name is Mohammad. How may I help you?            08:42 PM, 18th Jan                     nabeel khan                    hello brother how are you           08:43 PM, 18th Jan                   Mohammad                   Alhumdulillah.           08:43 PM, 18th Jan                     nabeel khan                    brother i was placed that order more then 1 week ago           08:43 PM, 18th Jan                   Mohammad                   How may I help you?           08:43 PM, 18th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           08:43 PM, 18th Jan                     nabeel khan                    but it still in process. why.?           08:43 PM, 18th Jan                     nabeel khan                    6263424059           08:44 PM, 18th Jan                     nabeel khan                    its been more then 1 week           08:44 PM, 18th Jan                   Mohammad                   Please allow me to check it for you.            08:45 PM, 18th Jan                     nabeel khan                    ok brother           08:45 PM, 18th Jan                   Mohammad                   As per the current status I can see that your order is ready for pick up.           08:45 PM, 18th Jan                   Mohammad                   You can visit the store for collection.           08:46 PM, 18th Jan                     nabeel khan                    but i didn't receive any mesg from centerpoint           08:46 PM, 18th Jan                     nabeel khan                    for collection           08:46 PM, 18th Jan                   Mohammad                   We apologies due to some technical error may be msg was not sent           08:47 PM, 18th Jan                     nabeel khan                    also they showing processing in my order status           08:47 PM, 18th Jan                   Mohammad                   but the order is ready for pick up           08:47 PM, 18th Jan                     nabeel khan                    ok no problem. i'll visit the branch check it out. thanks alot. take very good care of yourself           08:48 PM, 18th Jan                   Mohammad                   sure thanks.           08:49 PM, 18th Jan                   Mohammad                   Is there anything else I can help ?           08:49 PM, 18th Jan                     nabeel khan                    no thanks           08:49 PM, 18th Jan                   Mohammad                   Welcome.           08:49 PM, 18th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:49 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1998776