Subject: New Reply Received - Damaged
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 08:49:04 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Damaged  Ticket comment <div dir="auto">Hello there,<div dir="auto"><br></div>
<div dir="auto">Regards the jacket i will not preffer to give this back for the refund but as i like this jacket so much j would like to request a exchange or you can take this back repair and give it back to me because if not possible i will not give this back</div>
<div dir="auto"><br></div>
<div dir="auto">Thank you</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 18 Jan 2021, 03:07 Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Awais,<br><br>Thanks for getting in touch with us.</div>
<div dir="ltr">
<br>We are very sorry for the unpleasant experience you had to face. We certainly apologies for this and would like to assure you this is definitely not the kind of experience we want to offer to our customers.</div>
<div dir="ltr">​<br>
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<div dir="ltr">However, we would like to inform you that for MAX items we do not have exchange policy but return and refund can be done for the same. We would also like to inform you that we have created a return request for you and our courier will contact you for the collection of the item within 3-5 business days.</div>
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<div dir="ltr">Your refund for AED 115.00 will be processed in your my credit account.</div>
<div dir="ltr">​<br>
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<div dir="ltr">We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1994338