Subject: Ticket Assigned - Conversation with neha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 22:46:37 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with neha neha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  neha Bot:  Hi Neha ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096594171231 Bot:  Please wait while we transfer you to an agent Agent:  Hi Neha, Thank you for contacting us.my name is Yahya, How may I help you? Customer:  Actually  I am planning to buy q bag for my 4 year old girl and I am nlt sure if 16" bag is going to be huge for her or not.. can i go to the store and exchange it? Customer:  If i feel its big for her.. i want to exchang it and not return.. Agent:  We would like to inform you that at this time there is no exchange but you can return the item Customer:  Oh okie.. so i can return and den make a new purchase.. fine right?? Agent:  yes you can Customer:  Okie thanks. Agent:  do you have any other query  could i assist you with??? Agent:  have a great day Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Neha ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8229390900 Bot:   Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:38 AM, 18th Jan                     neha                    OK           02:39 AM, 18th Jan                   Mohammad                   Hi Neha, Thank you for contacting us. My name is Mohammad. How may I help you?            02:40 AM, 18th Jan                     neha                    Hie.. actually i have made an online purchase now, amount has been deducted n order has been placed.. bt wen i check my order history i found that two other orders are in qhe for th same items..           02:42 AM, 18th Jan                     neha                    I dont want dat to happen n money shouldnt get deducted again           02:42 AM, 18th Jan                     neha                             02:43 AM, 18th Jan                   Mohammad                   Please allow me to check it for you.            02:44 AM, 18th Jan                     neha                    U can see verifying payment is what is written for the other two orders.. if u could cancel or delete that from your side and jus continue with the one I have made payemnt for ' it would b so great help           02:45 AM, 18th Jan                   Mohammad                   the other orders are on validation           02:45 AM, 18th Jan                   Mohammad                   and will be cancelled.           02:45 AM, 18th Jan                   Mohammad                   It will be cancelled automatically.           02:45 AM, 18th Jan                     neha                    Oh is it?? Sure right?? Okie.. thanks then.. goodnight.. jus midnight shopping.. thanks again..           02:46 AM, 18th Jan                   Mohammad                   Is there anything else I can help ?           02:46 AM, 18th Jan                   Mohammad                   welcome.           02:46 AM, 18th Jan                     neha                    No thankyou           02:46 AM, 18th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:46 AM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1996125