Subject: Ticket Assigned - Conversation with zaheer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 21:24:25 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zaheer zaheer                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zaheer Bot:  Hi Zaheer ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971553228984 Bot:  Please wait while we transfer you to an agent Agent:  Hi Zaheer, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  Hello. I have returned my parcel yesterday with Aramex courier Customer:  But I didn’t get any confirmation by center point Agent:  Could you please share your order number so that I can assist you further? Customer:  order 9628243118. Agent:  Please allow me to check it for you.  Customer:  Sure Agent:  items collected by the courier and now it will be sent to warehouse Agent:  once the item will reac warehouse Agent:  refund will be processed Agent:  Is there anything else I can help ? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  Okay Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Zaheer ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:13 AM, 18th Jan                   Mohammad                   Hi Zaheer, Thank you for contacting us. My name is Mohammad. How may I help you?            01:13 AM, 18th Jan                     zaheer                    Hi           01:13 AM, 18th Jan                     zaheer                    Can you please help me with return order           01:14 AM, 18th Jan                     zaheer                    Thank you for collecting your products from Click & Collect order 9628243118. Enjoy your purchase!           01:14 AM, 18th Jan                     zaheer                    Hello           01:16 AM, 18th Jan                   Mohammad                   Please allow me to check it for you.            01:16 AM, 18th Jan                     zaheer                    Okay           01:16 AM, 18th Jan                   Mohammad                   We just talked i guess           01:17 AM, 18th Jan                     zaheer                    Yes           01:17 AM, 18th Jan                     zaheer                    When I will get my refund           01:17 AM, 18th Jan                   Mohammad                   I updated you that return is with courier and it will now be sent to warehouse.           01:17 AM, 18th Jan                   Mohammad                   once the item will reach warehouse           01:18 AM, 18th Jan                   Mohammad                   refund will be processed           01:18 AM, 18th Jan                     zaheer                    Okay           01:18 AM, 18th Jan                     zaheer                    Did you will send email or anything like confirmation           01:18 AM, 18th Jan                   Mohammad                   Once the refund will be processed you will receive a email notification.           01:19 AM, 18th Jan                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:24 AM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1996043