Subject: Ticket Assigned - Conversation with zaheer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 21:07:51 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zaheer zaheer                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zaheer Bot:  Hi Zaheer ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971553228984            12:58 AM, 18th Jan                   Mohammad                   Hi Zaheer, Thank you for contacting us. My name is Mohammad. How may I help you?            12:58 AM, 18th Jan                     zaheer                    Hello. I have returned my parcel yesterday with Aramex courier           12:59 AM, 18th Jan                     zaheer                    But I didn’t get any confirmation by center point           01:00 AM, 18th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           01:00 AM, 18th Jan                     zaheer                    order 9628243118.           01:01 AM, 18th Jan                   Mohammad                   Please allow me to check it for you.            01:01 AM, 18th Jan                     zaheer                    Sure           01:01 AM, 18th Jan                   Mohammad                   items collected by the courier and now it will be sent to warehouse           01:02 AM, 18th Jan                   Mohammad                   once the item will reac warehouse           01:02 AM, 18th Jan                   Mohammad                   refund will be processed           01:02 AM, 18th Jan                   Mohammad                   Is there anything else I can help ?           01:05 AM, 18th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:07 AM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1996013