Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 19:12:43 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9629275934 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0552461274            11:07 PM, 17th Jan                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            11:07 PM, 17th Jan                     hi                    Mhie           11:08 PM, 17th Jan                     hi                    Your payment for order 9629275934 is being processed, and it may take up to an hour. We’ll notify you when your order is confirmed.           11:08 PM, 17th Jan                     hi                    Sorry, Order 9629275934 was not processed successfully. Please try again or use Cash on Delivery at https://maxfashion.app.link/aI83i9iz7cb           11:08 PM, 17th Jan                   Mohammad                   Please allow me to check it for you.            11:08 PM, 17th Jan                     hi                    Money got decuted but order nkt processed           11:08 PM, 17th Jan                     hi                    Yes plz check           11:09 PM, 17th Jan                   Mohammad                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9629275934) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9629275955).  The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           11:10 PM, 17th Jan                   Mohammad                   now you new order number is 9629275955 which is placed successfully.           11:11 PM, 17th Jan                   Mohammad                   Is there anything else I can help ?           11:11 PM, 17th Jan                     hi                    So mean same item which i had selected has been placed           11:11 PM, 17th Jan                   Mohammad                   yes           11:11 PM, 17th Jan                     hi                    Perfect           11:12 PM, 17th Jan                     hi                    Thank god           11:12 PM, 17th Jan                   Mohammad                   Is there anything else I can help ?           11:12 PM, 17th Jan                     hi                    Thank you           11:12 PM, 17th Jan                   Mohammad                   welcome           11:12 PM, 17th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:12 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1995846