Subject: Ticket Assigned - Conversation with how i used my refund money to order new items
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 18:55:34 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with how i used my refund money to order new items how i used my refund money to order new items                    Bot:  Hi again! Bot:  Please enter your name Customer:  how i used my refund money to order new items Bot:  Hi How I Used My Refund Money To Order New Items ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0533537034 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you. Customer:  I have already 128 refund. But still I cannot used in my new order.. It's a cod transaction Agent:  Can you please share your order number?. Customer:  6263394715 Agent:  Please hold for a moment while I gather those details for you. Customer:  Thats my order number Agent:  Kindly note the returned items not collected yet ,after collection the  refund will  be processed within 5-7 business days Agent:  Is there anything else I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  Who will collect the items Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi How I Used My Refund Money To Order New Items ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. This's Mohamed How may I help you? Customer:  Who collect the items I will return Customer:  Cod basis Agent:  Could you please share your order number so that I can assist you further? Customer:  6263394715 Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  Ok Agent:  After we checked you made return request on 16/1/2021 you will be contacted by aramex for collection with in 2-5 days. Customer:  Ok Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  One more concern.. Why my shukran points not go in my shukran account Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi How I Used My Refund Money To Order New Items ,what do you need help with? Customer:  /startOver Bot:  Hi How I Used My Refund Money To Order New Items ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi How I Used My Refund Money To Order New Items ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  6263394715 Bot:   Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:50 PM, 17th Jan                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            10:50 PM, 17th Jan                     how i used my refund money to order new items                    I return already my items.. But why until. Now no refund in my account           10:51 PM, 17th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           10:51 PM, 17th Jan                     how i used my refund money to order new items                    6263394715           10:51 PM, 17th Jan                     how i used my refund money to order new items                    And also one more thing.. Why my points in shukran is not going in my shukran account           10:53 PM, 17th Jan                   Mohammad                   Please allow me to check it for you.            10:53 PM, 17th Jan                     how i used my refund money to order new items                    Ok           10:53 PM, 17th Jan                   Mohammad                   shukran points automatically get's credited after the 14 days from the date of the delivery of the order.           10:53 PM, 17th Jan                     how i used my refund money to order new items                    Ok           10:53 PM, 17th Jan                     how i used my refund money to order new items                    What about my refunds           10:54 PM, 17th Jan                   Mohammad                   your return is with courier           10:54 PM, 17th Jan                   Mohammad                   and now it will be sent to warehouse           10:54 PM, 17th Jan                     how i used my refund money to order new items                    Aramex get my things           10:54 PM, 17th Jan                   Mohammad                   once it will be received by warehouse           10:54 PM, 17th Jan                   Mohammad                   refund will be processed           10:54 PM, 17th Jan                   Mohammad                   Is there anything else I can help ?           10:55 PM, 17th Jan                     how i used my refund money to order new items                    OK thank you           10:55 PM, 17th Jan                   Mohammad                   welcome           10:55 PM, 17th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:55 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1995800