Subject: Ticket Assigned - Conversation with reema
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 18:24:49 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with reema reema                    Bot:  Hi again! Bot:  Please enter your name Customer:  reema Bot:  Hi Reema ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:15 PM, 17th Jan                     reema                    1000435893refund request           10:16 PM, 17th Jan                   Mohammad                   Hi Reema, Thank you for contacting us. My name is Mohammad. How may I help you?            10:17 PM, 17th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           10:17 PM, 17th Jan                     reema                    1000435893refund           10:17 PM, 17th Jan                     reema                    I had returned 2 items           10:18 PM, 17th Jan                     reema                    Total 50aef           10:18 PM, 17th Jan                     reema                    Butvrefund amount only 25?           10:18 PM, 17th Jan                   Mohammad                   ok please provide the order number ?           10:18 PM, 17th Jan                     reema                    9628056005           10:19 PM, 17th Jan                   Mohammad                   Please allow me to check it for you.            10:21 PM, 17th Jan                     reema                    Ok           10:21 PM, 17th Jan                   Mohammad                   Ok i can see you have returned           10:21 PM, 17th Jan                   Mohammad                   Please aalow me some time to work on it           10:22 PM, 17th Jan                   Mohammad                   i will reply you on [email-masked]           10:22 PM, 17th Jan                     reema                    [email-masked]           10:22 PM, 17th Jan                   Mohammad                   yes on this only           10:23 PM, 17th Jan                   Mohammad                   I will give an update.           10:23 PM, 17th Jan                     reema                    K           10:24 PM, 17th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:24 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1995735