Subject: Ticket Assigned - Conversation with hi muhammed ali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 17:51:07 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi muhammed ali hi muhammed ali                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi muhammed ali Bot:  Hi Hi Muhammed Ali ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628239421 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  563189369            09:41 PM, 17th Jan                     hi muhammed ali                    ??           09:42 PM, 17th Jan                   Mohammad                   Hi Ali, Thank you for contacting us. My name is Mohammad. How may I help you?            09:43 PM, 17th Jan                     hi muhammed ali                    Hi sir           09:44 PM, 17th Jan                     hi muhammed ali                    I have been waiting for my order and from past 3 days I receive same SMS that we are not able to delivered today           09:44 PM, 17th Jan                     hi muhammed ali                    Why is this happening can you please check           09:45 PM, 17th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           09:45 PM, 17th Jan                     hi muhammed ali                    I received call from delivery guy on Friday regarding delivery and since it's not delivered. This has not happened before           09:45 PM, 17th Jan                   Mohammad                   Please can you tell me the order number ?           09:46 PM, 17th Jan                     hi muhammed ali                    9628239421           09:46 PM, 17th Jan                   Mohammad                   Please allow me to check it for you.            09:47 PM, 17th Jan                     hi muhammed ali                    Ok but online it's appearing processing. But delivery guy has called 3 days back for delivering the order. Since it's not delivered           09:48 PM, 17th Jan                   Mohammad                   Is this your number correct +971563189369 ?           09:48 PM, 17th Jan                     hi muhammed ali                    Is this the problem with delivering company           09:48 PM, 17th Jan                     hi muhammed ali                    Yes           09:48 PM, 17th Jan                   Mohammad                   Please allow me to forward the issue to the courier           09:48 PM, 17th Jan                   Mohammad                   and get the order delivered soon.           09:49 PM, 17th Jan                   Mohammad                   Is there anything else I can help ?           09:49 PM, 17th Jan                     hi muhammed ali                    Thus time I am having the very bad experience. This has never happened ever. Please fix this as I need order urgent. It's already 5 to 5 days           09:49 PM, 17th Jan                     hi muhammed ali                    Thanks           09:50 PM, 17th Jan                   Mohammad                   sure.           09:50 PM, 17th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:50 PM, 17th Jan                     hi muhammed ali                    Thankyou. Bye           09:51 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1995658