Subject: Ticket Assigned - Conversation with ahmed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 17:01:42 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmed ahmed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ahmed Bot:  Hi Ahmed ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971552373884 Customer:  Any update regarding the refund query Agent:  Hi Ahmed, Thank you for contacting us. How may I help you? Agent:  Could you please share your order number so that I can assist you further? Agent:  Are you still with us ?? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ahmed ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:41 PM, 17th Jan                   Mohammad                   Hi Ahmed, Thank you for contacting us. My name is Mohammad. How may I help you?            08:41 PM, 17th Jan                     ahmed                    Hi, I'm waiting for the refund ,  order no.9618988557           08:42 PM, 17th Jan                   Mohammad                   Please allow me to check it for you.            08:42 PM, 17th Jan                   Mohammad                   your refund for AED 79.20 has been already processed on 05/12/20 with the transaction ID 169999990041099372.           08:44 PM, 17th Jan                   Mohammad                   We request you to kindly check with your bank as from our side money has been processed.           08:44 PM, 17th Jan                     ahmed                    I still haven't received the refund           08:44 PM, 17th Jan                     ahmed                    Cab you share the bank details           08:45 PM, 17th Jan                   Mohammad                   Yes please           08:47 PM, 17th Jan                   Mohammad                   share the bank details from 05/12/20 to 05/01/2021           08:47 PM, 17th Jan                     ahmed                    Do you want me to share?           08:52 PM, 17th Jan                   Mohammad                   yes please           08:54 PM, 17th Jan                   Mohammad                   share it           08:54 PM, 17th Jan                   Mohammad                   from the date we have asked           08:55 PM, 17th Jan                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           08:59 PM, 17th Jan                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:01 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1995553