Subject: Ticket Assigned - Conversation with nudrat
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 17:01:22 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nudrat nudrat                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nudrat Bot:  Hi Nudrat ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97470726098            08:50 PM, 17th Jan                   Mohammad                   Hi Nudrat, Thank you for contacting us. My name is Mohammad. How may I help you?            08:50 PM, 17th Jan                     nudrat                    I have been long waiting for my refund           08:51 PM, 17th Jan                     nudrat                    Order number 4509653093           08:51 PM, 17th Jan                   Mohammad                   Please allow me to check it for you.            08:51 PM, 17th Jan                     nudrat                    And order number 4509619184           08:51 PM, 17th Jan                     nudrat                    Please email me the reference number or any proof that you can provide.... which I can then contact my bank with           08:52 PM, 17th Jan                   Mohammad                   for order number 4509653093 your efund for QAR 189.00 has been already processed on 15/11/20 with the transaction ID 169999990014991179. We request you to kindly check with your bank.           08:53 PM, 17th Jan                   Mohammad                   for other i am checking please be on hold.           08:53 PM, 17th Jan                   Mohammad                   for order number 4509619184 your refund for QAR 30.00 has been already processed on 15/11/20 with the transaction ID 169999990014901754. We request you to kindly check with your bank.           08:54 PM, 17th Jan                     nudrat                    The bank wants an email regarding this. Please can I get an email from your side stating this.           08:55 PM, 17th Jan                     nudrat                    For both the order refund           08:55 PM, 17th Jan                   Mohammad                   We have provided you the transaction ID's for the refunds. You can simply share the transaction ID and bank can check easily.           08:56 PM, 17th Jan                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           08:59 PM, 17th Jan                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:01 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1995550