Subject: Ticket Assigned - Conversation with sorta
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 17:01:00 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sorta sorta                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sorta Bot:  Hi Sorta ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555623580            08:55 PM, 17th Jan                   Mohammad                   Hi Sorta, Thank you for contacting us. My name is Mohammad. How may I help you?            08:56 PM, 17th Jan                     sorta                    I bought items online           08:56 PM, 17th Jan                     sorta                    And after I got the items, my shukran points are still not appearing, why?           08:57 PM, 17th Jan                   Mohammad                   Please be informed that shukran points always credited automatically after the 14 days from the date of delivery of the order.           08:58 PM, 17th Jan                     sorta                    Ok           08:58 PM, 17th Jan                   Mohammad                   Is there anything else I can help ?           08:58 PM, 17th Jan                     sorta                    And also I bought something online and due to size too large, I refunded. When buying I used my shukran points, the cashier said the shukran points will come back to my card, but it's not there, why?           08:59 PM, 17th Jan                   Mohammad                   That will also credit after 14 days           09:00 PM, 17th Jan                     sorta                    Ok           09:00 PM, 17th Jan                   Mohammad                   Is there anything else I can help ?           09:00 PM, 17th Jan                     sorta                    That's it           09:00 PM, 17th Jan                   Mohammad                   welcome.           09:00 PM, 17th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:00 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1995547