Subject: Ticket Assigned - Conversation with suzanna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 16:48:04 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with suzanna suzanna                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  why did no one come to collect my returns?? it has been almost 3 months  whrn i called they told me they will come and collect and i should not worry Bot:  Please enter your name Customer:  suzanna Bot:  Hi Suzanna ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555157175            08:40 PM, 17th Jan                   Mohammad                   Hi Suzanna, Thank you for contacting us. My name is Mohammad. How may I help you?            08:41 PM, 17th Jan                     suzanna                    Why did no one come to collect my returns?? It has been almost 3 months! Whrn i called they told me they will come and collect and i should not worry           08:41 PM, 17th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           08:42 PM, 17th Jan                     suzanna                             08:44 PM, 17th Jan                     suzanna                             08:44 PM, 17th Jan                   Mohammad                   Please allow me to check it for you.            08:44 PM, 17th Jan                   Mohammad                   there are 2 order ?           08:45 PM, 17th Jan                     suzanna                    There are 2 different items in 2 different orders           08:45 PM, 17th Jan                   Mohammad                   We apologies for the delay           08:46 PM, 17th Jan                   Mohammad                   please allow me some time to forward the case to courier           08:46 PM, 17th Jan                   Mohammad                   and get the collection done on priority.           08:46 PM, 17th Jan                     suzanna                    Ok           08:47 PM, 17th Jan                     suzanna                    Thanks           08:47 PM, 17th Jan                   Mohammad                   welcome.           08:47 PM, 17th Jan                   Mohammad                   Is there anything else I can help ?           08:47 PM, 17th Jan                     suzanna                    No just this           08:47 PM, 17th Jan                   Mohammad                   sure.           08:47 PM, 17th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:47 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1995512