Subject: Ticket Assigned - Conversation with usman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 16 Jan 2021 00:31:40 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with usman usman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  usman Bot:  Hi Usman ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628793621 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0589606278            04:09 AM, 16th Jan                   Mohammad                   Hi Usman, Thank you for contacting us. My name is Mohammad. How may I help you?            04:11 AM, 16th Jan                     usman                    Actually I want to update my last placed order           04:11 AM, 16th Jan                     usman                    I want to update size           04:11 AM, 16th Jan                   Mohammad                   We are sorry but after the order is placed it can not be modified.           04:12 AM, 16th Jan                     usman                    So what can I do now ??           04:12 AM, 16th Jan                     usman                    Is there any charges for cancellation?           04:13 AM, 16th Jan                   Mohammad                   We would like to suggest you that if you have any issue with the item           04:13 AM, 16th Jan                   Mohammad                   when you receive the item after that you can raise a return request for the same.           04:14 AM, 16th Jan                   Mohammad                   Is there anything else I can help ?           04:14 AM, 16th Jan                     usman                    I have to travel on Monday so these are gifts which I have to take with me           04:14 AM, 16th Jan                     usman                    So can you tell me if I cancel that order is there any charges?           04:15 AM, 16th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           04:15 AM, 16th Jan                     usman                    9628793621           04:16 AM, 16th Jan                   Mohammad                   Please allow me to check it for you.            04:16 AM, 16th Jan                     usman                    Okay           04:17 AM, 16th Jan                   Mohammad                   your all items are from max           04:17 AM, 16th Jan                     usman                    Yes           04:18 AM, 16th Jan                   Mohammad                   For max no exchange policy is there only return and refund can be done.           04:18 AM, 16th Jan                     usman                    So how can I get refund?           04:18 AM, 16th Jan                   Mohammad                   refund will be sent back to you account it self.           04:19 AM, 16th Jan                     usman                    So all I have to do is to cancel order then whole process automatically be done?           04:19 AM, 16th Jan                     usman                    Can you process refund ?           04:21 AM, 16th Jan                   Mohammad                   You want to cancel the order ?           04:22 AM, 16th Jan                     usman                    Yes I want refund           04:22 AM, 16th Jan                   Mohammad                   for that order needs to be delivered           04:23 AM, 16th Jan                   Mohammad                   or you can also refuse the order           04:23 AM, 16th Jan                   Mohammad                   and the refund will be processed           04:23 AM, 16th Jan                     usman                    How much time it will take to refund?           04:24 AM, 16th Jan                   Mohammad                   2-15 business days.           04:24 AM, 16th Jan                   Mohammad                   you can also return the items in any max store also           04:24 AM, 16th Jan                   Mohammad                   but after the delivery.           04:24 AM, 16th Jan                   Mohammad                   Is there anything else I can help ?           04:25 AM, 16th Jan                     usman                    At max store I will get the money instantly?           04:25 AM, 16th Jan                     usman                    ??           04:26 AM, 16th Jan                   Mohammad                   You can ask for the cash refund at store           04:26 AM, 16th Jan                     usman                    Okay           04:27 AM, 16th Jan                     usman                    Thanks           04:27 AM, 16th Jan                   Mohammad                   welcome.           04:27 AM, 16th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:27 AM, 16th Jan                     usman                    In how many days I can go for refund?           04:27 AM, 16th Jan                   Mohammad                   any time after you receive the order.           04:28 AM, 16th Jan                     usman                    Even after one month?           04:28 AM, 16th Jan                     usman                    Because I have to travel next week           04:28 AM, 16th Jan                     usman                    That’s why I am asking           04:29 AM, 16th Jan                   Mohammad                   No with in 14 days           04:30 AM, 16th Jan                     usman                    Okay           04:30 AM, 16th Jan                   Mohammad                   you need to return the items within 14 days from the date of delivery.           04:31 AM, 16th Jan                     usman                    Enjoy your game           04:31 AM, 16th Jan                     usman                    Thanks           04:31 AM, 16th Jan                   Mohammad                   welcome.           04:31 AM, 16th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:31 AM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1990216