Subject: Ticket Assigned - Conversation with mona
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 16 Jan 2021 00:25:12 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mona mona                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mona Bot:  Hi Mona ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628992240 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505448558            04:18 AM, 16th Jan                   Mohammad                   Hi Mona, Thank you for contacting us. My name is Mohammad. How may I help you?            04:18 AM, 16th Jan                     mona                    hi mohamed           04:19 AM, 16th Jan                   Mohammad                   Hello.           04:19 AM, 16th Jan                     mona                    i placed my last order by mistake and i would like to cancel it           04:19 AM, 16th Jan                   Mohammad                   How may I help you?           04:19 AM, 16th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           04:19 AM, 16th Jan                     mona                    9628992240           04:19 AM, 16th Jan                   Mohammad                   Please allow me to check it for you.            04:19 AM, 16th Jan                     mona                    take your time           04:20 AM, 16th Jan                   Mohammad                   it is still on validation           04:20 AM, 16th Jan                   Mohammad                   pending           04:20 AM, 16th Jan                     mona                    so i cant cancel it?           04:21 AM, 16th Jan                   Mohammad                   If the option is there you can cancel it           04:21 AM, 16th Jan                   Mohammad                   else the order is still not placed           04:21 AM, 16th Jan                   Mohammad                   it is on validation           04:21 AM, 16th Jan                     mona                    okay thanks           04:21 AM, 16th Jan                   Mohammad                   Is there anything else I can help ?           04:22 AM, 16th Jan                     mona                    no           04:22 AM, 16th Jan                     mona                    good night           04:22 AM, 16th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:24 AM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1990213