Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 15 Jan 2021 23:57:44 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0529526027            03:42 AM, 16th Jan                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            03:43 AM, 16th Jan                     hi                    Hi Mohammad           03:46 AM, 16th Jan                   Mohammad                   Hello, How may I help you?           03:46 AM, 16th Jan                     hi                    I need to go for return of my one of item which I bought tofay           03:46 AM, 16th Jan                     hi                    Max provided discrepancy item           03:46 AM, 16th Jan                     hi                    Can I we talk for this?           03:47 AM, 16th Jan                     hi                    Are you there?           03:47 AM, 16th Jan                     hi                    Are you there?           03:47 AM, 16th Jan                   Mohammad                   Yes please           03:47 AM, 16th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           03:47 AM, 16th Jan                     hi                    Hello           03:48 AM, 16th Jan                     hi                    I put chased from store Sharjah and paid cssh           03:48 AM, 16th Jan                     hi                    I can p ovide invoice number           03:48 AM, 16th Jan                   Mohammad                   Means this item is not from online purchase /           03:48 AM, 16th Jan                     hi                    I purchased from store           03:48 AM, 16th Jan                     hi                    Yeah           03:48 AM, 16th Jan                     hi                    But I can't go to store again fo replacement           03:49 AM, 16th Jan                   Mohammad                   For the max items we do not offer exchange but return and refund can be done.           03:49 AM, 16th Jan                   Mohammad                   and as your item was purchased from store           03:49 AM, 16th Jan                     hi                    I want your team to process for return from my home address           03:49 AM, 16th Jan                   Mohammad                   we suggest you to kindly visit the same store for the return           03:49 AM, 16th Jan                     hi                    I want the same item with other new pi ce           03:50 AM, 16th Jan                   Mohammad                   We are really sorry as we are online support team and not authorized for store purchase query           03:50 AM, 16th Jan                     hi                    I can't go to store           03:50 AM, 16th Jan                   Mohammad                   We request you to kindly visit store for any store related issue.           03:51 AM, 16th Jan                   Mohammad                   If the order was placed online we would have surely help you out           03:51 AM, 16th Jan                   Mohammad                   We really appreciate your understanding.           03:51 AM, 16th Jan                   Mohammad                   Is there anything else I can help ?           03:52 AM, 16th Jan                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:57 AM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1990202