Subject: Ticket Assigned - Conversation with umme
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 15 Jan 2021 21:33:45 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with umme umme                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  umme Bot:  Hi Umme ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628943480 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971557231933            01:16 AM, 16th Jan                   Mohammad                   Hi Umme, Thank you for contacting us. My name is Mohammad. How may I help you?            01:17 AM, 16th Jan                     umme                    Hey           01:17 AM, 16th Jan                     umme                    M good           01:17 AM, 16th Jan                   Mohammad                   How may I help you?           01:17 AM, 16th Jan                     umme                    Actually i order few minuts ago           01:17 AM, 16th Jan                     umme                    But i enter wrong contact num           01:17 AM, 16th Jan                     umme                    How i fix my contact num           01:18 AM, 16th Jan                   Mohammad                   You can update it through you app           01:18 AM, 16th Jan                   Mohammad                   login you account           01:18 AM, 16th Jan                   Mohammad                   in profile section           01:18 AM, 16th Jan                     umme                    Its loginn i changed it           01:18 AM, 16th Jan                   Mohammad                   you can change the number           01:18 AM, 16th Jan                     umme                    But from order i can't change           01:18 AM, 16th Jan                     umme                    Can you change it?           01:19 AM, 16th Jan                     umme                    Hey??           01:19 AM, 16th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           01:20 AM, 16th Jan                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           01:23 AM, 16th Jan                     umme                    9628943480           01:25 AM, 16th Jan                   Mohammad                   Please allow me to check it for you.            01:25 AM, 16th Jan                     umme                    Ok           01:25 AM, 16th Jan                     umme                    Check it           01:25 AM, 16th Jan                   Mohammad                   consignment is not yet created           01:25 AM, 16th Jan                     umme                    Contact num should b 0557231933           01:26 AM, 16th Jan                   Mohammad                   we request you to kindly wait till the consignment gets ready and after that we can forward the correct number to the courier           01:26 AM, 16th Jan                     umme                    Alright           01:26 AM, 16th Jan                   Mohammad                   Is there anything else I can help ?           01:27 AM, 16th Jan                     umme                    When cons8ignment will b done           01:27 AM, 16th Jan                   Mohammad                   You can check the app it will be updated in that           01:27 AM, 16th Jan                     umme                    Plz forward this num as i mention above           01:27 AM, 16th Jan                   Mohammad                   once you see the consignment you can come on chat and provide the correct number at same time           01:28 AM, 16th Jan                     umme                    Ok           01:28 AM, 16th Jan                   Mohammad                   Before consignment we can not forward it.           01:28 AM, 16th Jan                   Mohammad                   Please confirm it tomorrow on chat           01:29 AM, 16th Jan                   Mohammad                   Is there anything else I can help ?           01:30 AM, 16th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:33 AM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1990103