Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 15 Jan 2021 20:57:53 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  0568875530 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:44 AM, 16th Jan                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            12:45 AM, 16th Jan                     hi                    Hi           12:45 AM, 16th Jan                   Mohammad                   Hello, How may I help you?           12:46 AM, 16th Jan                     hi                    I want to change the branch for my order           12:46 AM, 16th Jan                   Mohammad                   for click & collect order ?           12:46 AM, 16th Jan                     hi                    By mistake I put Ryiadh           12:46 AM, 16th Jan                     hi                    Can u change it to khobar           12:47 AM, 16th Jan                     hi                    Yah collect           12:47 AM, 16th Jan                     hi                    I want khobar Shamlya brunch           12:47 AM, 16th Jan                   Mohammad                   We are really sorry as once the order is placed it can not be changed.           12:47 AM, 16th Jan                     hi                    Please change it for me           12:47 AM, 16th Jan                     hi                    Just now I ordered           12:47 AM, 16th Jan                     hi                    Just now           12:47 AM, 16th Jan                     hi                    U can change now !           12:48 AM, 16th Jan                   Mohammad                   we suggest you to place a new order with correct location           12:48 AM, 16th Jan                   Mohammad                   and the current order will be cancelled automatically           12:48 AM, 16th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           12:48 AM, 16th Jan                     hi                    But u can change it           12:48 AM, 16th Jan                     hi                    I don’t want to order again           12:49 AM, 16th Jan                   Mohammad                   please give me the order number i will see it           12:49 AM, 16th Jan                     hi                    Ok           12:50 AM, 16th Jan                     hi                    6264453817           12:50 AM, 16th Jan                     hi                    Hello           12:51 AM, 16th Jan                     hi                    ....           12:51 AM, 16th Jan                   Mohammad                   Please allow me to check it for you.            12:52 AM, 16th Jan                   Mohammad                   I can only cancel it           12:52 AM, 16th Jan                   Mohammad                   if you want i can do that ?           12:52 AM, 16th Jan                     hi                    No           12:52 AM, 16th Jan                     hi                    What about my money           12:53 AM, 16th Jan                   Mohammad                   Please unde           12:53 AM, 16th Jan                   Mohammad                   money will be refunded back on the same method           12:53 AM, 16th Jan                     hi                    What about my money           12:53 AM, 16th Jan                     hi                    ?           12:53 AM, 16th Jan                   Mohammad                   you used to pay           12:53 AM, 16th Jan                     hi                    When will refund ?           12:53 AM, 16th Jan                   Mohammad                   Very soon with in 1-2 business days           12:54 AM, 16th Jan                     hi                    Ok cancel           12:54 AM, 16th Jan                   Mohammad                   ok please wait           12:54 AM, 16th Jan                   Mohammad                   order is cancelled           12:56 AM, 16th Jan                     hi                    Ok           12:56 AM, 16th Jan                   Mohammad                   your refund for SAR 33.30 will be refunded back           12:56 AM, 16th Jan                   Mohammad                   with the transaction ID 169999990072315226           12:56 AM, 16th Jan                     hi                    Ok           12:57 AM, 16th Jan                   Mohammad                   you can track your refund through this number           12:57 AM, 16th Jan                     hi                    I will wait           12:57 AM, 16th Jan                   Mohammad                   Is there anything else I can help ?           12:57 AM, 16th Jan                     hi                    Thab           12:57 AM, 16th Jan                     hi                    No           12:57 AM, 16th Jan                     hi                    Thanks           12:57 AM, 16th Jan                   Mohammad                   welcome.           12:57 AM, 16th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:57 AM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1990061