Subject: Ticket Assigned - Conversation with wasif ali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 15 Jan 2021 20:44:06 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with wasif ali wasif ali                    Bot:  Hi again! Bot:  Please enter your name Customer:  wasif ali Bot:  Hi Wasif Ali ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6363542322 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:33 AM, 16th Jan                   Mohammad                   Hi Wasif, Thank you for contacting us. My name is Mohammad. How may I help you?            12:34 AM, 16th Jan                     wasif ali                    Hello Mohammad we just had a chat recently           12:34 AM, 16th Jan                     wasif ali                    And upon your advice I ordered the same order again and put the correct location           12:35 AM, 16th Jan                     wasif ali                    But when I check the order again it was written click and collect in Qatif this time           12:35 AM, 16th Jan                     wasif ali                    With a confirmation           12:35 AM, 16th Jan                     wasif ali                    So can you please tell me what is this           12:36 AM, 16th Jan                     wasif ali                    Your app is giving error           12:36 AM, 16th Jan                     wasif ali                    You can check my profile and the recent order           12:36 AM, 16th Jan                   Mohammad                   Please allow me to check it for you.            12:36 AM, 16th Jan                     wasif ali                    I entered the correct location and you put my order in Hail           12:36 AM, 16th Jan                     wasif ali                    And i thought it was my mistake           12:36 AM, 16th Jan                     wasif ali                    Actually it is your app fault           12:36 AM, 16th Jan                     wasif ali                    Because my address is set as the default store           12:37 AM, 16th Jan                     wasif ali                    How would you rectify your mistake and my order status then please?           12:37 AM, 16th Jan                   Mohammad                   your order number 6264453596 is cancelled           12:37 AM, 16th Jan                     wasif ali                    I cancelled that           12:37 AM, 16th Jan                   Mohammad                   ok and the delivery address was Qatif           12:38 AM, 16th Jan                     wasif ali                    Because the click n collect I gave was An Nafl Riyadh and your app confirmed it in Qatif           12:38 AM, 16th Jan                     wasif ali                    Yes I live in Riyadh bro           12:38 AM, 16th Jan                     wasif ali                    Are you getting my point?           12:38 AM, 16th Jan                   Mohammad                   I suggest you to kindly use the PC/ laptop for the order           12:39 AM, 16th Jan                   Mohammad                   or you can refresh the app           12:39 AM, 16th Jan                   Mohammad                   also try uninstall and reinstall the app once           12:39 AM, 16th Jan                     wasif ali                    So should I delete the max app because it is not working properly           12:39 AM, 16th Jan                   Mohammad                   Yes delete it and re install it again           12:39 AM, 16th Jan                     wasif ali                    And My order is stuck in Hail and you guys are unable to help           12:39 AM, 16th Jan                   Mohammad                   if the issue occurs again           12:39 AM, 16th Jan                   Mohammad                   please use pc / laptop           12:40 AM, 16th Jan                   Mohammad                   We apologies for the inconvenience you faced           12:40 AM, 16th Jan                     wasif ali                    What about the waste of time which I am facing now           12:40 AM, 16th Jan                     wasif ali                    This is not really good           12:40 AM, 16th Jan                   Mohammad                   We know this is very frustrating for you and we are really sorry for that.           12:40 AM, 16th Jan                     wasif ali                    You guys are unable to solve problems caused by your apps           12:41 AM, 16th Jan                     wasif ali                    Ok thanks           12:41 AM, 16th Jan                   Mohammad                   We will look that this issue do not occurs again in future.           12:41 AM, 16th Jan                   Mohammad                   Is there anything else I can help ?           12:42 AM, 16th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:43 AM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1990043