Subject: Ticket Assigned - Conversation with asif raza
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 15 Jan 2021 19:03:21 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with asif raza asif raza                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  asif raza Bot:  Hi Asif Raza ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0550276231 Bot:  Please wait while we transfer you to an agent Agent:  Hi  Asif , Thank you for contacting us. This's Mohamed How may I help you? Customer:  Hi Mohamed, regarding my return status of one product I need to speed up the process Customer:  I have to go out of my town in couple of days so I need my return product should pick up early Agent:  Could you please share your order number so that I can assist you further? Customer:  Return for Checked Half Sleeves Regular F...  of order 6261231479 is confirmed. Our courier partner will get in touch with you & pick up your return in 7-10 days. Customer:  Hi Asif Raza, thank you for getting in touch with us. Here’s how your return 1000427135 for order 6261231479 will work.Our delivery partner will pick up your return in around 3-5 business days. Agent:  After we checked the return request was assigned in 10/1/2021 and it will take 2-5 days to be collected form you Agent:  Do you have any other questions I can help you with? Customer:  Yes yesterday I received my product and found 1 item is not as my expectation so I file return .  I need to speed up process Agent:  we can cancel the return request for you and you can return to the store. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Asif Raza ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:58 PM, 15th Jan                   Mohammad                   Hi Asif, Thank you for contacting us. My name is Mohammad. How may I help you?            10:58 PM, 15th Jan                     asif raza                    Hi Asif Raza, thank you for getting in touch with us. Here’s how your return 1000427135 for order 6261231479 will work.Our delivery partner will pick up your return in around 3-5 business days.           10:59 PM, 15th Jan                     asif raza                    I want to know status of my refund           10:59 PM, 15th Jan                   Mohammad                   Please allow me to check it for you.            11:00 PM, 15th Jan                     asif raza                    When I can get my refund           11:00 PM, 15th Jan                   Mohammad                   your return items has reached warehouse           11:00 PM, 15th Jan                   Mohammad                   now after the quality check within 1-2 business days your refund will be processed.           11:01 PM, 15th Jan                     asif raza                    Can I expect this by Sunday?           11:01 PM, 15th Jan                   Mohammad                   We will try our best           11:02 PM, 15th Jan                     asif raza                    Ok. Thank you           11:02 PM, 15th Jan                   Mohammad                   Is there anything else I can help ?           11:02 PM, 15th Jan                     asif raza                    No. Thanks for help           11:02 PM, 15th Jan                   Mohammad                   welcome.           11:03 PM, 15th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:03 PM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1989906