Subject: Ticket Assigned - Conversation with ann
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 15 Jan 2021 18:59:02 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ann ann                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ann Bot:  Hi Ann ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6264415595 Bot:    Your order status is : Pending    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966537490711            10:52 PM, 15th Jan                   Mohammad                   Hi Ann, Thank you for contacting us. My name is Mohammad. How may I help you?            10:52 PM, 15th Jan                     ann                    id like to know the status of my order           10:52 PM, 15th Jan                     ann                    6264415595           10:53 PM, 15th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           10:53 PM, 15th Jan                   Mohammad                   Please allow me to check it for you.            10:53 PM, 15th Jan                     ann                    i received an email that my order wasnt processed but i checked my bank account and I got deducted.           10:54 PM, 15th Jan                   Mohammad                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (6264415595) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (6264415642).           10:55 PM, 15th Jan                   Mohammad                   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           10:55 PM, 15th Jan                     ann                    so my order was processed successfully?           10:55 PM, 15th Jan                   Mohammad                   yes your new order number is 6264415642           10:56 PM, 15th Jan                     ann                    okay           10:56 PM, 15th Jan                     ann                    thanks           10:56 PM, 15th Jan                   Mohammad                   welcome.           10:56 PM, 15th Jan                   Mohammad                   Is there anything else I can help ?           10:56 PM, 15th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:58 PM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1989899