Subject: Ticket Assigned - Conversation with wasif ali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 15 Jan 2021 18:53:21 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with wasif ali wasif ali                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  wasif ali Bot:  Hi Wasif Ali ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0532184502            10:46 PM, 15th Jan                   Mohammad                   Hi Wasif, Thank you for contacting us. My name is Mohammad. How may I help you?            10:46 PM, 15th Jan                     wasif ali                    Thank you           10:46 PM, 15th Jan                     wasif ali                    Actually I ordered my click and collect order and mistakenly I choose the location in Hail but I live in Riyadh and I want to get the same order in Riyadh           10:47 PM, 15th Jan                     wasif ali                    How can I cancel that or transfer it here?           10:47 PM, 15th Jan                   Mohammad                   We apologies but we would like to inform you that after placing the order it is not possible for us to change the location and also we are not authorized to cancel the order           10:49 PM, 15th Jan                     wasif ali                    My order number is 6263542322??           10:49 PM, 15th Jan                   Mohammad                   Order will be automatically cancelled after the 14 days           10:49 PM, 15th Jan                     wasif ali                    How can the customer cancel it           10:49 PM, 15th Jan                   Mohammad                   as for now you can create a new order.           10:49 PM, 15th Jan                   Mohammad                   Please allow me to check it for you.            10:49 PM, 15th Jan                     wasif ali                    And money will be refund?           10:49 PM, 15th Jan                   Mohammad                   yes amount will be refunded           10:50 PM, 15th Jan                   Mohammad                   please also let me check me once.           10:50 PM, 15th Jan                     wasif ali                    I want it to be done now           10:50 PM, 15th Jan                     wasif ali                    Can you help and transfer the same order in Riyadh           10:50 PM, 15th Jan                     wasif ali                    Without cancellation?           10:50 PM, 15th Jan                   Mohammad                   We are really sorry but it is not possible for us.           10:50 PM, 15th Jan                   Mohammad                   We request you to kindly place a new order for the same.           10:51 PM, 15th Jan                     wasif ali                    And how can I cancel it now without having to wait for 2 weeks           10:51 PM, 15th Jan                   Mohammad                   and this order will be cancelled.           10:51 PM, 15th Jan                     wasif ali                    There is no policy for a wrong click n collect store thing?           10:51 PM, 15th Jan                   Mohammad                   No there is not anything like that.           10:52 PM, 15th Jan                     wasif ali                    Ok thank you           10:52 PM, 15th Jan                   Mohammad                   but don't worry it will be refunded back.           10:52 PM, 15th Jan                     wasif ali                    And it is confirm that it will be automatically cancelled?           10:52 PM, 15th Jan                   Mohammad                   Is there anything else I can help ?           10:52 PM, 15th Jan                   Mohammad                   Yes offcourse           10:52 PM, 15th Jan                     wasif ali                    No thanks           10:52 PM, 15th Jan                   Mohammad                   welcome.           10:53 PM, 15th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:53 PM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1989886