Subject: Ticket Assigned - Conversation with azhar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 15 Jan 2021 17:21:45 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with azhar azhar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  azhar Bot:  Hi Azhar ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Qatar Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97470587003 Bot:  Please wait while we transfer you to an agent Customer:  /startOver Agent:  Hi Azhar, Thank you for contacting us.my name is Yahya, How may I help you? Customer:  I ordered being human trunks of Medium size but the size is too small its not even wearable Customer:  I want to return it but the return option is not available for the order Customer:  Help me plz i dont wanna loose the  money on something which i cant even wear Agent:  Could you please share your order id so that I can assist you further. Customer:  4528488424 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Ok Agent:  We would like to inform you that we created a return request for the item and the courier tema will contact you for collection Agent:  do you have any other query ??? Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Azhar ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Qatar Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:11 PM, 15th Jan                   Mohammad                   Hi Azhar, Thank you for contacting us. My name is Mohammad. How may I help you?            09:12 PM, 15th Jan                     azhar                    I want to return my order           09:12 PM, 15th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           09:12 PM, 15th Jan                     azhar                    Yes sure           09:12 PM, 15th Jan                     azhar                    4528488424           09:13 PM, 15th Jan                   Mohammad                   can you please wait for a while so that i can check           09:13 PM, 15th Jan                     azhar                    Ok           09:13 PM, 15th Jan                     azhar                    My order was trunk, and today delivery guy came to take but when he came to know its undergarment he refused to take back,           09:14 PM, 15th Jan                   Mohammad                   We apologies but as per the policy           09:15 PM, 15th Jan                     azhar                    I did not wear it only i checked it by comparing with mine old one           09:15 PM, 15th Jan                   Mohammad                   undergarments are under non returnable products.           09:15 PM, 15th Jan                     azhar                    And its not my fault           09:15 PM, 15th Jan                     azhar                    The size is tooo small to wear           09:15 PM, 15th Jan                   Mohammad                   Please allow me to check it for you.            09:16 PM, 15th Jan                     azhar                    Its not like i ordered wrong but the size from company is too small           09:16 PM, 15th Jan                     azhar                    Ok           09:16 PM, 15th Jan                   Mohammad                   Courier came for collection and he refused to take the item ?           09:17 PM, 15th Jan                     azhar                    Yes           09:17 PM, 15th Jan                   Mohammad                   We apologies for the inconvenience you faced.           09:17 PM, 15th Jan                   Mohammad                   we request you to allow us some time to work on it           09:17 PM, 15th Jan                   Mohammad                   and forward the case to courier so that collection can be done again.           09:18 PM, 15th Jan                     azhar                    Ok take time but i want to return it as its waste of my money           09:18 PM, 15th Jan                   Mohammad                   We can understand this.           09:18 PM, 15th Jan                   Mohammad                   We will surely come up with a solution.           09:18 PM, 15th Jan                   Mohammad                   Is there anything else I can help ?           09:19 PM, 15th Jan                     azhar                    No but tell me untill when it will b solved           09:19 PM, 15th Jan                   Mohammad                   We will try our best to solve this asap.           09:20 PM, 15th Jan                     azhar                    Give me any time duration           09:20 PM, 15th Jan                     azhar                    Or else i will complain daily??           09:20 PM, 15th Jan                   Mohammad                   We are sorry as we need to forward the case to courier it is not possible for us to give an exact date or time.           09:20 PM, 15th Jan                   Mohammad                   But be assure we will do it very soon.           09:21 PM, 15th Jan                     azhar                    Ok           09:21 PM, 15th Jan                     azhar                    I will wait 2 days           09:21 PM, 15th Jan                   Mohammad                   thanks for your cooperation.           09:21 PM, 15th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:21 PM, 15th Jan                     azhar                    Thanks           09:21 PM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1989757