Subject: Ticket Assigned - Conversation with randa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 15 Jan 2021 17:05:35 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with randa randa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  randa Bot:  Hi Randa ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9610914196 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Sorry we couldn't resolve your query at this time. Please visit our Help Centre for all the latest information. Customer:  Cancel order Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Randa ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506370344            08:41 PM, 15th Jan                     randa                    Ok           08:43 PM, 15th Jan                     randa                    Hi I ordered a set of 2 pants then I received only one pair           08:44 PM, 15th Jan                   Mohammad                   Hi Randa, Thank you for contacting us. My name is Mohammad. How may I help you?            08:45 PM, 15th Jan                     randa                             08:46 PM, 15th Jan                     randa                    The description is not matching the item i got           08:46 PM, 15th Jan                   Mohammad                   can you please share the image of the product           08:48 PM, 15th Jan                   Mohammad                   what you received           08:48 PM, 15th Jan                     randa                             08:49 PM, 15th Jan                     randa                    Just 1 not 2 like the order           08:49 PM, 15th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           08:50 PM, 15th Jan                     randa                             08:51 PM, 15th Jan                     randa                    The order number is in the screenshot           08:51 PM, 15th Jan                   Mohammad                   I have checked .           08:52 PM, 15th Jan                   Mohammad                   We are sorry to see that you have received different item what you ordered.           08:53 PM, 15th Jan                   Mohammad                   We can make return request for you.           08:53 PM, 15th Jan                     randa                    Yes please           08:54 PM, 15th Jan                     randa                    So someone will collect it or do i go to store           08:55 PM, 15th Jan                   Mohammad                   either you can go to store           08:56 PM, 15th Jan                   Mohammad                   or someone can come to collect           08:56 PM, 15th Jan                     randa                    Ok make return request plz           08:57 PM, 15th Jan                   Mohammad                   sure           08:57 PM, 15th Jan                   Mohammad                   please be on hold for a while.           08:57 PM, 15th Jan                     randa                    And deposit money into account not app credit           08:57 PM, 15th Jan                   Mohammad                   yes we have created           08:58 PM, 15th Jan                   Mohammad                   and refund will go in you account for AED 17.1           08:58 PM, 15th Jan                     randa                    Ok thank you           08:59 PM, 15th Jan                   Mohammad                   Is there anything else I can help ?           09:03 PM, 15th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:05 PM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1989731