Subject: Ticket Assigned - Conversation with customer agent
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 15 Jan 2021 16:44:55 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with customer agent customer agent                    Bot:  Hi again! Bot:  Please enter your name Customer:  customer agent Bot:  Hi Customer Agent ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:34 PM, 15th Jan                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            08:35 PM, 15th Jan                     customer agent                    I want to return 1 item from my order number 9628639612           08:36 PM, 15th Jan                     customer agent                    But here is no return option on 1 item           08:36 PM, 15th Jan                   Mohammad                   Please allow me to check it for you.            08:37 PM, 15th Jan                     customer agent                    Okay           08:37 PM, 15th Jan                   Mohammad                   please tell me the item name ?           08:37 PM, 15th Jan                     customer agent                    1 min please           08:37 PM, 15th Jan                     customer agent                    Printed crew nick t shirt           08:39 PM, 15th Jan                     customer agent                    With short selves           08:40 PM, 15th Jan                   Mohammad                   AED 35           08:40 PM, 15th Jan                     customer agent                    Yes           08:40 PM, 15th Jan                   Mohammad                   just a minute please.           08:42 PM, 15th Jan                     customer agent                    Okay           08:42 PM, 15th Jan                   Mohammad                   done           08:43 PM, 15th Jan                   Mohammad                   we have created the returns for you.           08:43 PM, 15th Jan                     customer agent                    Ok thanks ? for your help and support           08:43 PM, 15th Jan                     customer agent                    When pick the item           08:43 PM, 15th Jan                   Mohammad                   welcome.           08:43 PM, 15th Jan                   Mohammad                   Is there anything else I can help ?           08:43 PM, 15th Jan                   Mohammad                   our courier will collect the items within 3-5 business days.           08:44 PM, 15th Jan                     customer agent                    Okay thanks ?           08:44 PM, 15th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:44 PM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1989698