Subject: New Reply Received - Shukran
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 15 Jan 2021 01:41:29 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Shukran  Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
When I'm trying to link my Shukran account it says "Your card is temporarily blocked".</div>
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Please find the attached screenshot for your reference.</div>
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Warm Regards,<br>
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AMBER JAISWAL<br>
<img id="96048ea1-59a9-4a6b-83e4-f9679cd52c0a" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4MzQ2MTM0NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.1Ne4Fel3zFH75ZPHG0lxodADh26b_GHQo65_Z9dmbhI" alt="Image" style="max-width: 100%">
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, January 15, 2021 5:18:00 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1987416] - Shukran
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<div dir="ltr">Hi Amber,<br>
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<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)">Thank you for getting in touch with us.</span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)">We are giving you 5 days from the order date to link your account. Once you link your account within the 5 days of purchase, your points will be automatically
 credited into your Shukran account. You can only earn the points on your last purchase.</span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)">To link your Shukran card, please follow the below steps:</span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)">1- Log in your account.</span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)">2- Go to My account &gt; Shukran &gt; Link your account here.</span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)">3- Follow the provided steps on the webpage</span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)">After you have linked your UAE Shukran account and you have 200 points or more, you will be eligible to spend your points.<br>
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<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)">Feel free to get in touch with us for further assistance.</span></div>
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<div><span style="font-size:10.5pt; color:rgb(51,51,51)">Your friends,</span></div>
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<span style="font-size:10.5pt; color:rgb(51,51,51)">The </span><span style="font-size:10.5pt; color:rgb(51,51,51)">S</span><span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">upport Team.</span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1987416