Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jan 2021 23:18:29 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502667107            02:59 AM, 15th Jan                     hi                    I want to change my mobile number on centerpoint app           03:01 AM, 15th Jan                     hi                    I want to change my mobile number           03:01 AM, 15th Jan                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            03:01 AM, 15th Jan                     hi                    I want to change my mobile number on centerpoint app           03:02 AM, 15th Jan                     hi                    Please give me solution           03:02 AM, 15th Jan                   Mohammad                   We suggest you to kindly log in to you account and in the profile section you can update the mobile number.           03:03 AM, 15th Jan                     hi                    I forgot my email address           03:03 AM, 15th Jan                   Mohammad                   For the info we would like to tell you that we are not authorized to change any information for the customers account.           03:03 AM, 15th Jan                   Mohammad                   [email-masked] is this your email ?           03:04 AM, 15th Jan                     hi                    Can u plz tell me which account I use           03:04 AM, 15th Jan                   Mohammad                   the account which you use is registered with [email-masked]           03:05 AM, 15th Jan                     hi                    Yes this is my email but It give me invalid user name in app           03:05 AM, 15th Jan                   Mohammad                   We apologise but we only have this information.           03:06 AM, 15th Jan                     hi                    By my mobile number u can tell me which email address I actually use duro g sign up           03:06 AM, 15th Jan                   Mohammad                   We suggest you to kindly try login with the email.           03:06 AM, 15th Jan                   Mohammad                   this is the number which i am able to see right now  0502667107           03:06 AM, 15th Jan                     hi                    Yes but which email address I put with this mobile number           03:07 AM, 15th Jan                     hi                    I can't sign in           03:07 AM, 15th Jan                   Mohammad                   can you tell me your last order number ?           03:08 AM, 15th Jan                     hi                    I selected things but before check out I mistakenly logout           03:09 AM, 15th Jan                   Mohammad                   So that means no order was placed /           03:09 AM, 15th Jan                     hi                    Now i don't remember which email address I put           03:09 AM, 15th Jan                     hi                    I was about to place but I logout           03:10 AM, 15th Jan                   Mohammad                   As now we are unable to track any thing from [email-masked]           03:10 AM, 15th Jan                     hi                    Now i want to know which email address I use during sign up           03:10 AM, 15th Jan                   Mohammad                   We are sorry but without order number or at least correct mobile number we can not track anything.           03:11 AM, 15th Jan                     hi                    U can not inform me through my mobile number. As I want to create new account but it said this mobile number already in use           03:12 AM, 15th Jan                   Mohammad                   We suggest you to create a new email and mobile number           03:12 AM, 15th Jan                   Mohammad                   as the email and mobile once used           03:12 AM, 15th Jan                   Mohammad                   can not be used again.           03:12 AM, 15th Jan                     hi                    0502667107 this mobile number i use at the time of sign up           03:13 AM, 15th Jan                   Mohammad                   Without the order number no information will be displayed to us.           03:13 AM, 15th Jan                   Mohammad                   We suggest you to create a new email and mobile number           03:14 AM, 15th Jan                     hi                    That is what I am saying can u plz check what email address is used with this mobile number           03:14 AM, 15th Jan                   Mohammad                   We sincerely apologies for the inconvenience.           03:14 AM, 15th Jan                   Mohammad                   We can not check this information because without the order no information is displayed.           03:14 AM, 15th Jan                     hi                    I have only one mobile number how can I create new without having new mobile numbr           03:14 AM, 15th Jan                   Mohammad                   You can use any family members mobile also           03:15 AM, 15th Jan                     hi                    Through my mobile number u can't check my id?           03:15 AM, 15th Jan                   Mohammad                   it is not displaying anything we have checked already.           03:16 AM, 15th Jan                     hi                    Even with mobile number?           03:16 AM, 15th Jan                   Mohammad                   without any order we can not check the customers details.           03:16 AM, 15th Jan                   Mohammad                   yes even with mobile number.           03:17 AM, 15th Jan                   Mohammad                   If the order was placed we cold have given you the details.           03:17 AM, 15th Jan                     hi                    OK can u plz check if I use this if [email-masked]           03:17 AM, 15th Jan                   Mohammad                   Nothing with this also.           03:17 AM, 15th Jan                     hi                    OK thank u           03:18 AM, 15th Jan                   Mohammad                   welcome.           03:18 AM, 15th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:18 AM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1988267