Subject: Ticket Assigned - Conversation with ghazala khan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jan 2021 20:47:51 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ghazala khan ghazala khan                    Bot:  Hi again! Bot:  Please enter your name Customer:  ghazala khan Bot:  Hi Ghazala Khan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  /startOver Bot:  Thank you and do rate us for the service Customer:  /startOver Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hi Agent:  Hi, Thank you for contacting us. How may I help you? Agent:  Are you still with us ?? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ghazala Khan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  Hi Customer:  Yesterday contacted abt perfumes Customer:  IMAGE Customer:  IMAGE Customer:  I bought lots of perfumes from centrepoint online n doubted they r fake Customer:  Hvnt recvd any satisfactory email nothing caontcted ur agents many times Customer:  IMAGE Customer:  IMAGE Customer:  1st pic is from duty free dubai 2nd from youtube Customer:  IMAGE Customer:  This one i bought from u online Customer:  IMAGE Customer:  This one is from sephora Customer:  IMAGE Customer:  Plz help y thr is a big difrence and ellie saab perfume has no logos Customer:  O chked in sephora diffrent from the one i bought from centrepoint online Customer:  Plz give me a satisfactory ans Customer:  Are they fake dupe or what? Customer:  I already provided proofs u can see pix Customer:  When ever i contct ur agent they say v vl forward ur requests n no help yet Agent:  Thank you for sharing the images. However, to advise you on the same we would like to inform you that we receive all the items from the suppliers directly and they are most definitely the original items. Agent:  The packaging may however, differ when they sent the items to us and the stores that are their direct franchise would be getting the latest packaging. Customer:  So the pacging i recvd old Customer:  Bt its abt quality logos Customer:  Burberry black the one i shared has smthing written in arabic is the oldest almost 5 years old Customer:  Abt abt he one i got how old r they? Agent:  Yes there can be a packaging differences but rest assured the items are directly being received by us from the suppliers directly. We always ensure that the best quality products are being offered to our customers. Agent:  Is there anything else i can help you with ?? Customer:  Bt in sephora centre point in mall n dutyfree has same packging n only those are diff i bought from u Customer:  I chekd in centre point in the enirates mall they had diff packaging Customer:  Emirates * Customer:  Why prices are very low? Are they near to expiry clearing stock?? Agent:  That would be because warehouse for stores are separate from online warehouse and all of them receive items from the supplier at different times. Agent:  The prices difference is there because we are always offering different offers online for customers to be able to purchase quality items at economic prices. Agent:  While the store may not have that many offers running on those items and would still be selling at the original prices. Customer:  How to clear my doubts tht they are original anything u can provide Agent:  You can visit the store directly to clear your doubts they will be happy to provide you more info regarding the items as they directly receive the items at the store. You can simply take the packaging that you have received and show them. Agent:  We can also try checking with the products team directly however, that may take up to 72 hours for further investigation. Please do let us know if you would like us to investigate the same further with our products team. Agent:  We can update you directly on [email-masked] Customer:  Yes plz investigate ur products team n let me knw Customer:  How to visit ur store whr r they located Customer:  Cz wanted to buy more perfumes bt when i recived ellie saab with poor packaging i doubted they r fake Agent:  You can find any nearby stores here directly: https://www.centrepointstores.com/ae/en/storelocator Agent:  As per your request we will investigate the same with our products team Customer:  I vl wait for the time u reuired to investigate Customer:  Bt in store they hv diff products n diff package Customer:  I already chkd im centrepint in emirates mall Customer:  They said they cant say anything abt online cz they have diff sellers thn the store Customer:  And wn i chk perfumes they had diff packaging as i mentioned ellie saab had logo on cap and this one i recvd from u has no logos Agent:  That is fine but they receive the items directly at the store so they would be having more details regarding the items while we have to check with the products team.  No problem, we are forwarding the images to our team and will update you regarding the same on your email address directly. Request you to allow us some time to investigate the same. Agent:  Appreciate your patience and cooperation regarding the same. Customer:  Ok even 3,4 days ago ur agent say allow us sm time n nothing hapnd til yet Customer:  I alreday chkd in stores their packaging was different Agent:  As I can check the previous agent that you had a chat with has also forwarded this to the products team directly and as per the recent update from them they are checking with the supplier directly. Agent:  Rest assured we are working to get the same investigated on priority provide you with more details regarding the same. Customer:  Yes plz chk with supplier and plz inform me Customer:  N give me right info Customer:  Even if they r not original Customer:  Yes chk my chats from the strt with agents Agent:  We will do the needful to make sure you are provided with more information regarding the items. Agent:  Is there anything else I can assist you with today? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ghazala Khan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Ghazala, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process. Customer:  Hi marc jacibs so decadent perfume is refundable ? If i order now n if thr is difrnc in packaging vl u return it or not? Customer:  IMAGE Customer:  Whr i can chk abt perfumes if its refundable or not? Agent:  We request you to please confirm us the link of the item that you wish to order. Customer:  I sent u pic Customer:  Dont knw how to share link here Customer:  IMAGE Customer:  This one Agent:  May I request you to please stay on hold while I retrieve the information. Customer:  Ok Agent:  We would like to inform you that the above items comes under the category of non-returnable products.  As per the policy, (perfumes and toiletries) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged. Agent:  Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer. Customer:  If unopned peefume then? Customer:  All perfumes are non refundable? Agent:  Yes Customer:  Bt when i order olympea perfume in order history was appareing iten refundable Customer:  So only olympea pwrfume is refundable? Customer:  Whr can i chechk specifically abr itme if its refundable or not? Agent:  We would like to inform you that all the perfumes and cosmetics are non returnable and non refundable. However, if you still see the return option for some perfume and cosmetics, it might be due to some technical error. Customer:  Oh ok thnk u Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ghazala Khan ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Ghazala, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  Hi i have 684 hukran points can u plz tell me how to redeem my points ? Agent:  You will first need to create a CentrepointStores.com account. If you already have a CentrepointStores.com account, link your Shukran membership card by clicking "Shukran" in the "My Account" menu.    Here's how you can pay using your own Shukrans:  Log in to your account at CentrepointStores.com. The "Checkout Payment" indicator on the payment page will help you determine how many points you can spend.  Customer:  I am logged in Customer:  Bt thr is no option Agent:  ok first you need to select the items you want to order Agent:  then when you will check out for the payment Customer:  Alreday selected itmes Agent:  there you will get the indication that how much points you can use in the order. Customer:  I m not getting tht indicator y? Agent:  Please can you share the screenshot of your check out Agent:  of the payment screen. Agent:  It will be mentioned there that how much points are redeemed Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ghazala Khan ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:28 AM, 15th Jan                   Mohammad                   Hi Ghazala, Thank you for contacting us. My name is Mohammad. How may I help you?            12:29 AM, 15th Jan                     ghazala khan                             12:29 AM, 15th Jan                     ghazala khan                    Hi how can i redeem mhi how to redeem my shukran pointsshukran points?           12:29 AM, 15th Jan                     ghazala khan                             12:30 AM, 15th Jan                     ghazala khan                    I want to use my shukran points bt thr is no option           12:31 AM, 15th Jan                     ghazala khan                    ?           12:34 AM, 15th Jan                   Mohammad                   yes           12:36 AM, 15th Jan                   Mohammad                   sorry for the technical delay           12:36 AM, 15th Jan                   Mohammad                   Please allow me to check.           12:36 AM, 15th Jan                   Mohammad                   at the check out time it will automatically show you           12:37 AM, 15th Jan                     ghazala khan                    Ok np           12:37 AM, 15th Jan                   Mohammad                   how much points you can opt from shukran.           12:37 AM, 15th Jan                     ghazala khan                    At checkumout time its not showing thts y sent u screen shot           12:37 AM, 15th Jan                   Mohammad                   Please allow me to check it for you.            12:38 AM, 15th Jan                     ghazala khan                    No option to choose           12:38 AM, 15th Jan                   Mohammad                   it is automatically taking my credit right ?           12:38 AM, 15th Jan                     ghazala khan                    Yes           12:38 AM, 15th Jan                     ghazala khan                    Bt not taking shukran pts           12:39 AM, 15th Jan                   Mohammad                   can you tell me how many shukran you have in available section ?           12:39 AM, 15th Jan                     ghazala khan                             12:40 AM, 15th Jan                     ghazala khan                    684           12:40 AM, 15th Jan                   Mohammad                   We apologies for the inconvenience.           12:41 AM, 15th Jan                   Mohammad                   I suggest you to kindly refresh the app or uninstall and reinstall it once and then try again.           12:41 AM, 15th Jan                   Mohammad                   If it still happens please do it from PC/ laptop           12:41 AM, 15th Jan                     ghazala khan                    I did it ok.i vl try tht           12:42 AM, 15th Jan                   Mohammad                   sure           12:42 AM, 15th Jan                   Mohammad                   if then also problem arises please write us on [email-masked]           12:42 AM, 15th Jan                   Mohammad                   If the same problem persists, please provide us with the following details so that we can forward it for further assistance: 1. Screenshot Of The Issue(If Possible) 2. App Version/Browser Version 3. Android/iOS Version or Browser name 4. Registered email address 5. Country of access           12:43 AM, 15th Jan                   Mohammad                   with the above details.           12:43 AM, 15th Jan                   Mohammad                   Is there anything else I can help ?           12:43 AM, 15th Jan                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:47 AM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1988133