Subject: Ticket Assigned - Conversation with amy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jan 2021 17:09:23 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amy amy                    Bot:  Hi again! Bot:  Please enter your name Customer:  amy Bot:  Hi Amy ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628236468 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok great Agent:  Hi Amy, Agent:  Thank you for contacting us. My name is Manish, How may I help you? Customer:  Hello my order is meant to be coming today but I haven’t got a text message saying it’s out for delivery so could you just inform me if it is coming today Customer:  The order number is 9628236468 Agent:  Please note that as we can check your order has already been shipped from the warehouse and on its way with the courier team. Agent:  please confirm your contact number: +971553165702 Customer:  Yes that is my number Agent:  thank you for confirming the contact number. Customer:  Thankyou just have had no notification from the Dilivery but is it still coming today ? Agent:  You can track your order at https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP011321001196&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_ar Customer:  Ok thankyou !! Have a great day !! ?? Agent:  our courier team will contact you soon in order to arrange the delivery. Agent:  It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Amy ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628236468 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us.my name is Yahya, How may I help you? Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  Hello my order is meant to be coming today but I haven’t got a text message saying it’s out for delivery so could you just inform me if it is coming today.As I’m not sure if I will be in tomorrow.Thankyou  .My order. Number is 9628236468 Agent:  May I request you to please stay on-hold while I retrieve the information. Agent:  Please note that as we can check your order has already been shipped from the warehouse and on its way with the courier team. Customer:  Does that mean it’s coming today or tomorrow Customer:  ? ?? Agent:  it might reach today Customer:  Oh ok . Agent:  do you have any other query ??? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Amy ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628236468 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:58 PM, 14th Jan                   Mohammad                   Hi Amy, Thank you for contacting us. My name is Mohammad. How may I help you?            08:59 PM, 14th Jan                     amy                    Hi my order 9628236468 was meant to be coming today .However I don’t think it will be due to the time.Will it be coming Tomorrow ?           09:00 PM, 14th Jan                   Mohammad                   Please allow me to check it for you.            09:00 PM, 14th Jan                     amy                    Ok great thanks           09:01 PM, 14th Jan                   Mohammad                   Your order was placed on 12 jan           09:02 PM, 14th Jan                   Mohammad                   our courier will contact you soon within 3-5 business days           09:03 PM, 14th Jan                   Mohammad                   Your order will be with you soon.           09:03 PM, 14th Jan                     amy                    Yes on Tuesday but it says on the order it will be Delivered today that’s all           09:03 PM, 14th Jan                   Mohammad                   We apologies but be assure           09:05 PM, 14th Jan                   Mohammad                   order will be delivered asap           09:05 PM, 14th Jan                   Mohammad                   Is there anything else I can help ?           09:06 PM, 14th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:09 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1987749