Subject: Ticket Assigned - Conversation with jothimani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jan 2021 16:55:42 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jothimani jothimani                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jothimani Bot:  Hi Jothimani ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501216375            08:44 PM, 14th Jan                   Mohammad                   Hi Jothimani, Thank you for contacting us. My name is Mohammad. How may I help you?            08:46 PM, 14th Jan                     jothimani                    Hi Part of my order was cancelled & some amount was refunded to the credit card & remaining as non refundable voucher           08:48 PM, 14th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           08:48 PM, 14th Jan                     jothimani                    9626104331           08:50 PM, 14th Jan                   Mohammad                   Please allow me to check it for you.            08:50 PM, 14th Jan                     jothimani                    Sure           08:50 PM, 14th Jan                   Mohammad                   AED 21.67 was refunded and AED 8.33 was non refundable voucher amount.           08:51 PM, 14th Jan                     jothimani                    Yes. How can I use the refundable voucher because my credit shows no amount           08:52 PM, 14th Jan                   Mohammad                   We apologies but the amount is non refundable of voucher.           08:54 PM, 14th Jan                     jothimani                    Oh ok. Thanks           08:54 PM, 14th Jan                   Mohammad                   welcome.           08:55 PM, 14th Jan                   Mohammad                   Is there anything else I can help ?           08:55 PM, 14th Jan                     jothimani                    No thanks a lot           08:55 PM, 14th Jan                   Mohammad                   welcome.           08:55 PM, 14th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:55 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1987722