Subject: Ticket Assigned - Conversation with maira
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jan 2021 16:48:04 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maira maira                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  maira Bot:  Hi Maira ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9626341655 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Maira  , Thank you for contacting us. This's Mohamed How may I help you? Customer:  9626341655 Customer:  Hi Customer:  This is my order num Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  Oky thank u Agent:  please check the order number. Customer:  9626341655 Customer:  Is it wrong?? Agent:  May I request you to please stay on-hold while I retrieve the information.  Agent:  It's wrong number. Customer:  9626341655 Agent:  could you please share the regestired email Customer:  IMAGE Customer:  This is the msg Customer:  From babyshop Agent:  one moment please. Customer:  IMAGE Customer:  IMAGE Customer:  I need my order as soon as possible Agent:  we are apologising for the delay Agent:  after we checked the order isn't ready for pickup Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Agent:  Do you have any other questions I can help you with? Customer:  Thank u v much Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  I need the order before friday if it is possible Customer:  Thank u so much Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Maira ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9626341655 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:41 PM, 14th Jan                     maira                    I want to know about my order           08:43 PM, 14th Jan                   Mohammad                   Hi Maira, Thank you for contacting us. My name is Mohammad. How may I help you?            08:43 PM, 14th Jan                     maira                    9626341655           08:43 PM, 14th Jan                     maira                    Its my order num           08:44 PM, 14th Jan                   Mohammad                   Please allow me to check it for you.            08:44 PM, 14th Jan                     maira                    Oky           08:44 PM, 14th Jan                   Mohammad                   The order is still under process           08:45 PM, 14th Jan                     maira                    Is it ready or not bcz i didn't get any msg           08:45 PM, 14th Jan                   Mohammad                   I will escalate the case so that order could be ready for pick up soon           08:45 PM, 14th Jan                     maira                    Its take too much time           08:45 PM, 14th Jan                   Mohammad                   We apologies for the delay.           08:45 PM, 14th Jan                   Mohammad                   Please allow us some time to work on it.           08:46 PM, 14th Jan                     maira                    Oky thank u           08:46 PM, 14th Jan                   Mohammad                   welcome.           08:47 PM, 14th Jan                   Mohammad                   Is there anything else I can help ?           08:47 PM, 14th Jan                     maira                    No thanks           08:47 PM, 14th Jan                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:47 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1987696