Subject: Ticket Assigned - Conversation with natasha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 20:55:48 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with natasha natasha                    Bot:  Hi again! Bot:  Please enter your name Customer:  33149774 Bot:  Please enter your name Customer:  natasha Bot:  Hi Natasha ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:43 AM, 12th Jan                     natasha                    I have placed a return request but no response           12:44 AM, 12th Jan                   Mohammad                   Hi Natasha, Thank you for contacting us. My name is Mohammad. How may I help you?            12:44 AM, 12th Jan                     natasha                    I have placed return request they told they came in 2 to 3 days but after nothing no one came           12:45 AM, 12th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           12:45 AM, 12th Jan                     natasha                    OK wait           12:45 AM, 12th Jan                   Mohammad                   sure.           12:47 AM, 12th Jan                     natasha                    7426790742           12:49 AM, 12th Jan                   Mohammad                   Please allow me to check it for you.            12:49 AM, 12th Jan                     natasha                    7426790746 sorry ابو one. Is wrong           12:49 AM, 12th Jan                     natasha                    7426790746           12:50 AM, 12th Jan                   Mohammad                   As per the current status we can see that our courier team will collect the items very soon.           12:51 AM, 12th Jan                     natasha                    Till??           12:51 AM, 12th Jan                   Mohammad                   within 1-2 business days           12:51 AM, 12th Jan                     natasha                    And when I got refund           12:51 AM, 12th Jan                     natasha                    Ok           12:52 AM, 12th Jan                   Mohammad                   refund will be initiated as the items will be sent back to warehouse.           12:52 AM, 12th Jan                     natasha                    I have ordered 5 dresses but 2 dresses have size problems           12:52 AM, 12th Jan                   Mohammad                   No issue your return will be collected very soon.           12:53 AM, 12th Jan                     natasha                    Ok           12:53 AM, 12th Jan                   Mohammad                   Is there anything else I can help ?           12:53 AM, 12th Jan                     natasha                    But packing is torn           12:53 AM, 12th Jan                     natasha                    Now           12:53 AM, 12th Jan                     natasha                    Nothing thanks           12:53 AM, 12th Jan                   Mohammad                   It's ok please wrap the items in any safe wrap           12:53 AM, 12th Jan                   Mohammad                   and you can just return them.           12:54 AM, 12th Jan                     natasha                    I put them in polythene bags that all I could do           12:54 AM, 12th Jan                   Mohammad                   that's ok           12:54 AM, 12th Jan                     natasha                    OK thanks alot God bless you Allah Hafiz           12:55 AM, 12th Jan                   Mohammad                   welcome.           12:55 AM, 12th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:55 AM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1978777