Subject: Ticket Assigned - Conversation with kevin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 20:17:52 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kevin kevin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kevin Bot:  Hi Kevin ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504283502            11:57 PM, 11th Jan                   Mohammad                   Hi Kevin, Thank you for contacting us. My name is Mohammad. How may I help you?            11:57 PM, 11th Jan                     kevin                    Hi Mihammed           11:58 PM, 11th Jan                   Mohammad                   Hello, How may I help you?           11:58 PM, 11th Jan                     kevin                    Mohammed*           11:58 PM, 11th Jan                     kevin                    Sorry           11:58 PM, 11th Jan                   Mohammad                   It's ok           11:58 PM, 11th Jan                     kevin                    There is a return under this sccount           11:58 PM, 11th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           11:58 PM, 11th Jan                     kevin                    One sec pls           12:00 AM, 12th Jan                   Mohammad                   sure.           12:01 AM, 12th Jan                     kevin                    9626957887 from splash           12:02 AM, 12th Jan                   Mohammad                   Please allow me to check it for you.            12:03 AM, 12th Jan                     kevin                    Got this item on 07th....initiated for return on the same day           12:03 AM, 12th Jan                   Mohammad                   your return is with warehouse as per the current status           12:04 AM, 12th Jan                   Mohammad                   now after the quality check within 1-2 business days refund will be processed.           12:04 AM, 12th Jan                     kevin                    Ohh k           12:04 AM, 12th Jan                   Mohammad                   Is there anything else I can help ?           12:05 AM, 12th Jan                     kevin                    There is one more order number           12:05 AM, 12th Jan                     kevin                    Pls chck the status of 9626964015           12:06 AM, 12th Jan                   Mohammad                   sure.           12:06 AM, 12th Jan                   Mohammad                   It is not delivered and sent back to warehouse.           12:07 AM, 12th Jan                   Mohammad                   our courier tried contacting you on +971504283502 but without success.           12:07 AM, 12th Jan                   Mohammad                   We request you to kindly place a new order.           12:08 AM, 12th Jan                   Mohammad                   Is there anything else I can help ?           12:08 AM, 12th Jan                     kevin                    My friend they called me on friday....i was out           12:08 AM, 12th Jan                     kevin                    I told them to come on sat....they didnt come           12:09 AM, 12th Jan                   Mohammad                   We apologies for that inconvenience.           12:09 AM, 12th Jan                     kevin                    Thn i called your customer servoce they said they will deliver           12:09 AM, 12th Jan                     kevin                    Pls tell your courier company not to give wrong info           12:09 AM, 12th Jan                   Mohammad                   we will forward the feedback to the concern department           12:09 AM, 12th Jan                   Mohammad                   once again accept our sincere apologies.           12:10 AM, 12th Jan                     kevin                    How can u guus cancel the order wen i had called and aksed abt the same on sat???           12:10 AM, 12th Jan                   Mohammad                   It was marked as not delivered by the courier.           12:10 AM, 12th Jan                     kevin                    Have u guys gone nuts....wait for the refund thn again order....by thn  it will go out of stock           12:11 AM, 12th Jan                     kevin                    Wat r u guys doin???           12:11 AM, 12th Jan                     kevin                    After friday i didnt receive any call           12:11 AM, 12th Jan                     kevin                    On friday whch customer u expect to be at home always           12:11 AM, 12th Jan                   Mohammad                   We apologies for that we know this is frustrating for you.           12:11 AM, 12th Jan                     kevin                    If nt friday y they cant try on satursay or sunday           12:12 AM, 12th Jan                   Mohammad                   We will look in future it won't happen again.           12:12 AM, 12th Jan                     kevin                    Pls look intot he possibility of reversinf the refund           12:13 AM, 12th Jan                   Mohammad                   As we can see that the order was on COD           12:13 AM, 12th Jan                     kevin                    Yes it is           12:14 AM, 12th Jan                     kevin                    So pls deliver the items           12:14 AM, 12th Jan                   Mohammad                   we apologies as that order is now sent back.           12:15 AM, 12th Jan                     kevin                    My friend there will be some way to reinitiate the order           12:15 AM, 12th Jan                   Mohammad                   We request you to please place a new order for that.           12:15 AM, 12th Jan                     kevin                    Thank you.....           12:16 AM, 12th Jan                   Mohammad                   we are really sorry but we are not authorized to reverse the order.           12:16 AM, 12th Jan                   Mohammad                   we are really sorry for that.           12:16 AM, 12th Jan                     kevin                    K           12:16 AM, 12th Jan                   Mohammad                   We thanks for your understanding and cooperation.           12:16 AM, 12th Jan                     kevin                    But your courier servicr sucks           12:16 AM, 12th Jan                     kevin                    They dont communicate properly           12:17 AM, 12th Jan                   Mohammad                   We will surely forward the feedback to the concern department.           12:17 AM, 12th Jan                     kevin                    Thank you and have a nice day           12:17 AM, 12th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:17 AM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1978703