Subject: Ticket Assigned - Conversation with shoaib
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 19:42:07 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shoaib shoaib                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shoaib Bot:  Hi Shoaib ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6262580188 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0599286466            11:30 PM, 11th Jan                     shoaib                    Oj           11:30 PM, 11th Jan                   Mohammad                   Hi Shoaib, Thank you for contacting us. My name is Mohammad. How may I help you?            11:30 PM, 11th Jan                     shoaib                    Yes. When will i be able to have my order? There is no estimate time of delivery mentioned in my order details           11:31 PM, 11th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           11:31 PM, 11th Jan                     shoaib                    6262580188           11:32 PM, 11th Jan                   Mohammad                   Please allow me to check it for you.            11:32 PM, 11th Jan                     shoaib                    Ok           11:33 PM, 11th Jan                   Mohammad                   As per the current status your order is ready for pick up.           11:33 PM, 11th Jan                   Mohammad                   We request you to kindly visit the store for collection.           11:33 PM, 11th Jan                     shoaib                    No one informed me for that.           11:34 PM, 11th Jan                   Mohammad                   Is there anything else I can help ?           11:34 PM, 11th Jan                     shoaib                    Anyway i will visit & collect it           11:34 PM, 11th Jan                     shoaib                    Yes.           11:34 PM, 11th Jan                   Mohammad                   We apologies as due to technical error           11:35 PM, 11th Jan                     shoaib                    If something is not fit for me then can i replace it there?           11:35 PM, 11th Jan                   Mohammad                   some times notification don't go           11:35 PM, 11th Jan                   Mohammad                   your items are from splash           11:35 PM, 11th Jan                   Mohammad                   for splash items you can only return as exchange is not possible for splash items.           11:36 PM, 11th Jan                     shoaib                    Yes           11:36 PM, 11th Jan                     shoaib                    Ohh sad.           11:36 PM, 11th Jan                   Mohammad                   We are really sorry for the inconvenience.           11:36 PM, 11th Jan                   Mohammad                   Is there anything else I can help ?           11:36 PM, 11th Jan                     shoaib                    Now a days fitting rooms are closed so it getting hard to check the size           11:37 PM, 11th Jan                     shoaib                    Ordering again again is headache.           11:37 PM, 11th Jan                     shoaib                    Pls check if by any chance i can replace there           11:37 PM, 11th Jan                   Mohammad                   We know this is frustrating           11:38 PM, 11th Jan                     shoaib                    Hmmm           11:38 PM, 11th Jan                   Mohammad                   we will surely forward the feedback to the concern department           11:38 PM, 11th Jan                     shoaib                    So no chance for replacement?           11:38 PM, 11th Jan                   Mohammad                   For exchange we are sorry as per the policy we can not exchange the splash products.           11:38 PM, 11th Jan                     shoaib                    If the item is same           11:38 PM, 11th Jan                   Mohammad                   But return and refund can be done.           11:38 PM, 11th Jan                     shoaib                    Ok understand           11:39 PM, 11th Jan                   Mohammad                   Is there anything else I can help ?           11:39 PM, 11th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:41 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1978645