Subject: Ticket Assigned - Conversation with qasim sadiq
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 19:27:06 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with qasim sadiq qasim sadiq                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  qasim sadiq Bot:  Hi Qasim Sadiq ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0530659883 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  Hello sir Agent:  How may I help you? Customer:  I ordered mens pouch from canterpoint online yet i didn't pickup i want to cancel this order. Please help me to cancel and refund money Agent:  please provide us the order number to do the needful Customer:  6254042935 Customer:  ??? Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Ok Agent:  We would like to inform you that we can not cancel the order after shipment but you can inform the courier team that you do not want the order then they will cancel it Agent:  have a great day Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Qasim Sadiq ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Qasim, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  Sir before i return 1 item but its money yeh i dont receive. Agent:  Could you please share your order number so that I can assist you further? Agent:  Could you please share your order number so that I can assist you further? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Qasim Sadiq ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hello Customer:  Sir before i return 1 item but its money yeh i dont receive Agent:  Could you please share your order number so that I can assist you further? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Qasim Sadiq ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hello Agent:  Hi Qasim, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  Sir before i return 1 item but its money yeh i dont receive Agent:  Could you please share your order number so that I can assist you further? Customer:  6254042935 Agent:  please allow me to check that. Customer:  Ok Agent:  I can see Agent:  your return is delivered to warehouse Agent:  now with in 1-2 business days after the quality check your refund will be processed. Customer:  Ok Agent:  welcome. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Qasim Sadiq ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hello Customer:  Hello Customer:  I return 1 items  but yet i didn't received my money back Agent:  Hi Qasim, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process. Agent:  Kindly share us with the order id in order to assist you better Customer:  6254042935 Agent:  Thank you for confirming me.  Agent:  We would like to inform you that the refund amount of SAR65.00 with respect to the order id 6254042935 has already been processed from our side on 12/26/20 2:30 PM to your card ending with 5277. Agent:  Please note that it will take 4 - 15 days to reflect it in your account, If you've paid for your order by Credit or Debit Card, your refund will be credited to your card or bank account.  Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Qasim Sadiq ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hello Customer:  I return 1 items but yet i didn't received my money back Agent:  Hi, Thank you for contacting us.This is Hamza. How may I help you?  Customer:  I return 1 items but yet i didn't received my money back Customer:  6254042935 Agent:  May I request you to please stay on hold while I retrieve the information.  Agent:  We would like to inform you that we have processed the refund of amount (SAR 65.00) on (26/12/2020) under the transaction id (169999990049970415) and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days. Agent:  Is there anything else I can help you?  Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Qasim Sadiq ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:14 PM, 11th Jan                     qasim sadiq                    Hello           11:14 PM, 11th Jan                   Bot                   أهلا مرة أخرى!           11:14 PM, 11th Jan                   Mohammad                   Hi Qasim, Thank you for contacting us. My name is Mohammad. How may I help you?            11:14 PM, 11th Jan                     qasim sadiq                    I return 1 items but yet i didn't received my money back           11:15 PM, 11th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           11:15 PM, 11th Jan                     qasim sadiq                    6254042935           11:16 PM, 11th Jan                   Mohammad                   Please allow me to check it for you.            11:16 PM, 11th Jan                   Mohammad                   your refund for SAR 65.00 has been processed on 26/12/20 with the transaction ID 169999990049970415. The amount will take 2-15 business days to be reflect back in your account.           11:17 PM, 11th Jan                     qasim sadiq                    Check now how many days today 16 days finished           11:18 PM, 11th Jan                     qasim sadiq                    16 days finished yet i dont receive my money back           11:19 PM, 11th Jan                   Mohammad                   Please do not count friday and saturday as these are bank holidays.           11:19 PM, 11th Jan                   Mohammad                   It is still 13 business days.           11:19 PM, 11th Jan                   Mohammad                   We request you to kindly wait till the days complete           11:19 PM, 11th Jan                   Mohammad                   If then also the amount will not credit please write back to us.           11:20 PM, 11th Jan                     qasim sadiq                    From 2 to 15 days or must wait 15 days ? you have bad return policy           11:20 PM, 11th Jan                   Mohammad                   It will be credited within 15 day completes           11:21 PM, 11th Jan                   Mohammad                   We are really sorry for the inconvenience.           11:21 PM, 11th Jan                     qasim sadiq                    ??           11:22 PM, 11th Jan                   Mohammad                   Is there anything else I can help ?           11:22 PM, 11th Jan                     qasim sadiq                    Yes           11:24 PM, 11th Jan                   Mohammad                   Please tell me.           11:24 PM, 11th Jan                     qasim sadiq                    Please make your service better ?           11:25 PM, 11th Jan                   Mohammad                   We will surely forward your feedback to the concern department.           11:25 PM, 11th Jan                     qasim sadiq                    I have bad experience with you guys           11:26 PM, 11th Jan                   Mohammad                   Is there anything else I can help ?           11:26 PM, 11th Jan                     qasim sadiq                    Take care           11:26 PM, 11th Jan                   Mohammad                   We sincerely apologies for the experience you had.           11:26 PM, 11th Jan                   Mohammad                   We will surely forward your feedback.           11:26 PM, 11th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:26 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1978617