Subject: Ticket Assigned - Conversation with sadia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 19:09:03 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sadia sadia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sadia Bot:  Hi Sadia ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259302639 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  583859388 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Sadia, Agent:  Thank you for contacting us. My name is Manish, How may I help you? Customer:  Hi I want to know the status of my order Customer:  And estimated date of collection Agent:  Your order ID 6259302639 is now ready for collection. Agent:  Kindly make sure to have your Original ID or Passport, during the pickup.    Also, make sure to have the SMS/Email ready, as it is needed in the branch to be able to complete the pickup process. Agent:  Please let us know if you have any other query. Customer:  I didn't receive any email Customer:  Hello? Agent:  Please note that we will send you the same information on your email [email-masked] Customer:  Ok waiting for the email Agent:  thank you for your understanding. Agent:  It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sadia ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:58 PM, 11th Jan                   Mohammad                   Hi Sadia, Thank you for contacting us. My name is Mohammad. How may I help you?            10:58 PM, 11th Jan                     sadia                    I want to return an item from my order           10:59 PM, 11th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           10:59 PM, 11th Jan                     sadia                    But the return option is not visible in my order           10:59 PM, 11th Jan                     sadia                    6259302639           11:00 PM, 11th Jan                   Mohammad                   Please allow me to check it for you.            11:00 PM, 11th Jan                   Mohammad                   Please tell the item name you want to return ?           11:01 PM, 11th Jan                     sadia                    The red cap           11:02 PM, 11th Jan                   Mohammad                   161538869 - - Printed Cap with Snap Closure this item ?           11:02 PM, 11th Jan                     sadia                    Yes           11:04 PM, 11th Jan                   Mohammad                   Please be on hold till then i raise a return.           11:04 PM, 11th Jan                     sadia                    Okay..can you schedule a pick-up           11:04 PM, 11th Jan                   Mohammad                   We apologies due to some technical issue we are unable to create the return request.           11:05 PM, 11th Jan                     sadia                    What can I do.now           11:06 PM, 11th Jan                   Mohammad                   Once the issue will be resolved we will raise it for you and update you on [email-masked]           11:06 PM, 11th Jan                     sadia                    Okay           11:06 PM, 11th Jan                     sadia                    Will wait for an update           11:06 PM, 11th Jan                   Mohammad                   Sure.           11:06 PM, 11th Jan                   Mohammad                   Is there anything else I can help ?           11:06 PM, 11th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:08 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1978582