Subject: Ticket Assigned - Conversation with khozema
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 17:52:04 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with khozema khozema                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  khozema Bot:  Hi Khozema ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559863935            09:45 PM, 11th Jan                   Mohammad                   Hi Khozema, Thank you for contacting us. My name is Mohammad. How may I help you?            09:47 PM, 11th Jan                     khozema                    I hv few items in my basket           09:47 PM, 11th Jan                     khozema                    When I proceed for payment it get backs to the basket           09:48 PM, 11th Jan                     khozema                    Can you please check what is the error with app           09:48 PM, 11th Jan                   Mohammad                   We suggest you to kindly uninstall and reinstall the app again.           09:48 PM, 11th Jan                   Mohammad                   please also try it from PC/laptop           09:48 PM, 11th Jan                     khozema                    Will same item remains in cart           09:49 PM, 11th Jan                     khozema                    If I use pc?           09:49 PM, 11th Jan                   Mohammad                   Yes you have logged in your account and then you have selected the items           09:50 PM, 11th Jan                   Mohammad                   If you log in PC it will show you.           09:50 PM, 11th Jan                     khozema                    Ok thank you           09:50 PM, 11th Jan                   Mohammad                   welcome.           09:51 PM, 11th Jan                   Mohammad                   Is there anything else I can help ?           09:51 PM, 11th Jan                     khozema                    Thnx           09:51 PM, 11th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:51 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1978444