Subject: Ticket Assigned - Conversation with kanchan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 17:38:00 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kanchan kanchan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kanchan Bot:  Hi Kanchan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  052-9797095 Bot:  Please wait while we transfer you to an agent Agent:  Hi kanchan, Agent:  Thank you for contacting us. My name is Manish, How may I help you? Customer:  Actually had bought a stroller online Customer:  Bt it is small Customer:  Hv assembled the parts too Customer:  Can i stl exchange? Agent:  Please be noted that the Strollers comes under non returnable/Excnangable category. Customer:  Oh is it Agent:  for more information pleae refer to the link https://helpae.centrepointstores.com/en/support/solutions/folders/44001185898# Agent:  It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Kanchan ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Kanchan, Thank you for contacting us. My name is Mohammad. How may I help you?  Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Customer:  I hv a credit note whch i want to use online Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Kanchan ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:30 PM, 11th Jan                     kanchan                    Hello           09:31 PM, 11th Jan                   Bot                   أهلا مرة أخرى!           09:31 PM, 11th Jan                     kanchan                    /startOver           09:31 PM, 11th Jan                   Bot                   يرجى إدخال اسمك           09:31 PM, 11th Jan                     kanchan                    /startOver           09:32 PM, 11th Jan                   Bot                   يرجى إدخال اسمك           09:32 PM, 11th Jan                     kanchan                    /startOver           09:32 PM, 11th Jan                   Bot                   يرجى إدخال اسمك           09:32 PM, 11th Jan                   Mohammad                   Hi Kanchan, Thank you for contacting us. My name is Mohammad. How may I help you?            09:33 PM, 11th Jan                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:37 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1978350