Subject: Ticket Assigned - Conversation with femin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 17:29:42 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with femin femin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  femin Bot:  Hi Femin ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  05547473460            09:14 PM, 11th Jan                   Mohammad                   Hi Femin, Thank you for contacting us. My name is Mohammad. How may I help you?            09:15 PM, 11th Jan                     femin                    I had requested for a return and they picked it up...but i dint get its status update yet           09:17 PM, 11th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           09:20 PM, 11th Jan                     femin                    9626944164           09:23 PM, 11th Jan                   Mohammad                   Please allow me to check it for you.            09:23 PM, 11th Jan                     femin                    Ok           09:24 PM, 11th Jan                   Mohammad                   You have concern about return items ?           09:25 PM, 11th Jan                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:29 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1978334