Subject: Ticket Assigned - Conversation with visakh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 17:15:18 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with visakh visakh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  visakh Bot:  Hi Visakh ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6261490907 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966552153345            08:47 PM, 11th Jan                   Mohammad                   Hi Visakh, Thank you for contacting us. My name is Mohammad. How may I help you?            08:48 PM, 11th Jan                     visakh                    Hi sir           08:49 PM, 11th Jan                   Mohammad                   Hello           08:50 PM, 11th Jan                   Mohammad                   How may I help you?           08:50 PM, 11th Jan                     visakh                    My order was expect deliver today           08:50 PM, 11th Jan                     visakh                    But deliver agent told he can’t deliver the shipment to my address           08:51 PM, 11th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           08:52 PM, 11th Jan                     visakh                    6261490907           08:52 PM, 11th Jan                     visakh                             08:53 PM, 11th Jan                   Mohammad                   Please allow me to check it for you.            08:54 PM, 11th Jan                   Mohammad                   Is this number correct +966552153345 ?           08:56 PM, 11th Jan                     visakh                    Yes           08:56 PM, 11th Jan                   Mohammad                   Please be assured your order will be delivered in next attempt           08:57 PM, 11th Jan                   Mohammad                   our courier partner always try 3 attempts for the delivery.           08:57 PM, 11th Jan                     visakh                    I already talked with courier partner           08:59 PM, 11th Jan                     visakh                    They told they can’t deliver to my address           08:59 PM, 11th Jan                   Mohammad                   Why the reason you asked ?           08:59 PM, 11th Jan                     visakh                             09:01 PM, 11th Jan                     visakh                    Hello           09:04 PM, 11th Jan                   Mohammad                   please allow me to forward the case to the courier.           09:06 PM, 11th Jan                   Mohammad                   and ask them to deliver.           09:07 PM, 11th Jan                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:08 PM, 11th Jan                     visakh                    Okey.I am waiting  for your reply           09:11 PM, 11th Jan                   Mohammad                   sure           09:14 PM, 11th Jan                   Mohammad                   we will get in touch with you on [email-masked]           09:14 PM, 11th Jan                     visakh                    Thank you sir           09:14 PM, 11th Jan                   Mohammad                   welcome.           09:14 PM, 11th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:14 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1978303