Subject: New Reply Received - Refund not processed for items returned
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 07:56:04 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Refund not processed for items returned  Ticket comment <div dir="ltr">Hi,<div><br></div>
<div>Any update on the refund?</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 4 Jan 2021 at 15:50, Simran Ramchandani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex">
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<div dir="ltr"><font color="#000000">To whom it may concern,<br></font></div>
<div dir="ltr">
<div><font color="#000000"><br></font></div>
<div><font color="#000000">Firstly, I would like to thank Cameron (Centrepoint branch (Bur Dubai)) to escalate this issue and help us in getting the refund for most items which were sent and no refund was issued. Also note that the call centre was very unhelpful and not knowledgable to deal with such situations. </font></div>
<div><font color="#000000"><br></font></div>
<div><font color="#000000">However, I am writing this email to inform you that I am still awaiting the refund for the following items/orders to be issued. Kindly assist for the same as it has been almost a month now.</font></div>
<div><font color="#000000"><br></font></div>
<div><font color="#000000"><b>Order no/Item/Amount</b></font></div>
<div><font color="#000000">9614895975 / black slipper / 10.33 dhs<br></font></div>
<div><font color="#000000">9616365947 / 2 dresses (orange and green(pic below)) / 32<br></font></div>
<div><font color="#000000">9616382990 / blue denim jeans / 27.6<br></font></div>
<div><font color="#000000">9616360225 / iconic floral print top size 12 / 27.6</font></div>
<div><font color="#000000">9616389509 / floral midi size 10 / 14.4</font></div>
<div><font color="#000000">9618867898 / embroidered red A line dress / 24<br></font></div>
<div><font color="#000000">9614925803 / iconic a-line orange dress / 13.45<br></font></div>
<div><font color="#000000">9616365947 / floral off shoulder dress / 14.4<br></font></div>
<div><font color="#000000">9617285414 / 2 dress+2 nightsuit+shirt / 110.8<br></font></div>
<div><font color="#000000"><span>9617285414 / denim jeans / 14.4</span><br></font></div>
<div><font color="#000000"><span>9619228483 / 5 items / 94.8</span><span><br></span></font></div>
<div><span><font color="#000000">9615319595 / 3 bags / 40</font></span></div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4MTkzNzMzOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.qHd8dxi6cyq0kkEVWtryUCWpIKHcrlDHSPc3NEgy_nY" alt="Screen Shot 2020-12-21 at 1.35.11 PM.png" width="412" height="266"><br>
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<div><span style="font-family:Helvetica,Arial,sans-serif;font-size:16px"><font color="#000000">Regards,</font></span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1954726